Intercom Fin AI is an AI customer support platform designed to streamline and enhance customer interactions by deflecting support tickets. The platform is priced at $495 per 1,000 tickets or chats, with usage tiers determined by the features selected. One of the key capabilities of Intercom Fin AI is its ability to facilitate seamless human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high levels of customer satisfaction and efficient issue resolution.
In addition to human handover, Intercom Fin AI provides robust analytics and insights, enabling businesses to monitor performance, identify trends, and optimize their customer support operations. While the platform does not include an AI email assistant, it does offer email lead capture, helping businesses gather valuable customer information and potential leads through email interactions. These features position Intercom Fin AI as a comprehensive solution for businesses looking to enhance their customer support capabilities through AI-driven automation and insightful data analysis.
| Feature | Intercom Fin AI | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $495 | $99 |
| Usage Tiers | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Intercom Fin AI and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer AI-driven features aimed at improving customer interactions and assisting support agents, but they differ significantly in pricing, capabilities, and integration options.
Both Intercom Fin AI and My AskAI provide AI customer support features and AI functionalities for support agents. This ensures that both platforms can handle customer queries and assist agents in resolving issues more efficiently.
Intercom Fin AI charges $495 per 1,000 tickets/chats, whereas My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats. This significant price difference makes My AskAI a more budget-friendly option for businesses of various sizes.
Intercom Fin AI's pricing is based on features, while My AskAI offers three usage tiers: Essentials, Pro, and Enterprise. Each tier includes a specific number of conversations per month, with additional conversations priced at $0.10 each. This tiered approach provides flexibility for businesses to choose a plan that fits their needs.
Both platforms support human handover and provide conversation analytics and insights. These features ensure seamless transitions between AI and human agents and offer valuable data to improve customer interactions.
My AskAI includes an AI Email Assistant, a feature not available in Intercom Fin AI. Both platforms offer email lead capture capabilities, ensuring they can help businesses grow their customer base.
Intercom Fin AI does not provide specific content limits, while My AskAI offers unlimited webpages and documents across all tiers. Additionally, My AskAI provides different chatbot/agent limits based on the subscription tier, with unlimited chatbots available in the Enterprise plan.
Intercom Fin AI includes a hosted help center and a chatbot flow builder, features that are not available in My AskAI. These tools can be beneficial for businesses looking to create a comprehensive self-service support system.
Intercom Fin AI integrates with websites, help centers, and files (PDF). My AskAI offers a broader range of integrations, including various file types, cloud storage services, and customer support platforms like Zendesk and Intercom. This extensive integration capability makes My AskAI a versatile choice for businesses with diverse needs.
Intercom Fin AI's end-user integrations are available through its marketplace/app store. My AskAI provides direct integrations with a wide range of platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more. This extensive list ensures that My AskAI can seamlessly fit into existing workflows.
Both platforms are GDPR compliant, but only Intercom Fin AI is SOC-2 compliant. My AskAI offers tiered support options, including web, email, video, and a dedicated success manager for Enterprise customers. This comprehensive support ensures that users can get the help they need promptly.
Intercom Fin AI uses GPT-4o, while My AskAI offers GPT-4o across all tiers, with additional models like Claude and Gemini available in the Enterprise plan. Both platforms provide API access, allowing for customization and integration with other systems.
While both Intercom Fin AI and My AskAI offer robust AI customer support features, My AskAI stands out with its lower pricing, extensive integration options, and additional features like the AI Email Assistant. These advantages make My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.
