Afforable, smarter, alternative to Intercom Fin AI for AI customer support

Introduction

Intercom Fin AI and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer AI-driven features aimed at improving customer interactions and assisting support agents, but they differ significantly in pricing, capabilities, and integration options.

AI Customer Support and Agent Assistance

Both Intercom Fin AI and My AskAI provide AI customer support features and AI functionalities for support agents. This ensures that both platforms can handle customer queries and assist agents in resolving issues more efficiently.

Pricing

Intercom Fin AI charges $495 per 1,000 tickets/chats, whereas My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats. This significant price difference makes My AskAI a more budget-friendly option for businesses of various sizes.

Usage Tiers

Intercom Fin AI's pricing is based on features, while My AskAI offers three usage tiers: Essentials, Pro, and Enterprise. Each tier includes a specific number of conversations per month, with additional conversations priced at $0.10 each. This tiered approach provides flexibility for businesses to choose a plan that fits their needs.

Human Handover and Conversation Analytics

Both platforms support human handover and provide conversation analytics and insights. These features ensure seamless transitions between AI and human agents and offer valuable data to improve customer interactions.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI Email Assistant, a feature not available in Intercom Fin AI. Both platforms offer email lead capture capabilities, ensuring they can help businesses grow their customer base.

Content Limits and Chatbots

Intercom Fin AI does not provide specific content limits, while My AskAI offers unlimited webpages and documents across all tiers. Additionally, My AskAI provides different chatbot/agent limits based on the subscription tier, with unlimited chatbots available in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

Intercom Fin AI includes a hosted help center and a chatbot flow builder, features that are not available in My AskAI. These tools can be beneficial for businesses looking to create a comprehensive self-service support system.

Integrations

Intercom Fin AI integrates with websites, help centers, and files (PDF). My AskAI offers a broader range of integrations, including various file types, cloud storage services, and customer support platforms like Zendesk and Intercom. This extensive integration capability makes My AskAI a versatile choice for businesses with diverse needs.

End User Integrations

Intercom Fin AI's end-user integrations are available through its marketplace/app store. My AskAI provides direct integrations with a wide range of platforms, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more. This extensive list ensures that My AskAI can seamlessly fit into existing workflows.

Compliance and Support

Both platforms are GDPR compliant, but only Intercom Fin AI is SOC-2 compliant. My AskAI offers tiered support options, including web, email, video, and a dedicated success manager for Enterprise customers. This comprehensive support ensures that users can get the help they need promptly.

AI Models and API Access

Intercom Fin AI uses GPT-4o, while My AskAI offers GPT-4o across all tiers, with additional models like Claude and Gemini available in the Enterprise plan. Both platforms provide API access, allowing for customization and integration with other systems.

Conclusion

While both Intercom Fin AI and My AskAI offer robust AI customer support features, My AskAI stands out with its lower pricing, extensive integration options, and additional features like the AI Email Assistant. These advantages make My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.