AI customer support agent features & capabilities compared:HubSpotvs. Zendesk AI
HubSpot and Zendesk AI are both prominent AI customer support platforms designed to enhance customer service by deflecting support tickets. HubSpot's AI customer support features are integrated within its Service Hub Professional and Service Hub Enterprise tiers, allowing up to 5,000 snippets. Pricing for HubSpot's AI services is provided on application (POA). Key features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities, ensuring a seamless and intelligent customer support experience.
Zendesk AI, on the other hand, offers its AI customer support services at a fixed rate of $495 per 1,000 tickets or chats, with usage tiers based on specific features rather than snippets. Similar to HubSpot, Zendesk AI includes human handover, robust analytics and insights, an AI email assistant, and email lead capture. This structured pricing model and feature-based usage tiers make Zendesk AI a transparent option for businesses looking to implement AI-driven customer support solutions. Both platforms aim to reduce the load on human agents while maintaining high-quality customer interactions.
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Full breakdown: All available features and pricing
| Feature | HubSpot | Zendesk AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $495 | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | Zendesk AI pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | TBC | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | https://www.zendesk.com/marketplace/apps/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Email, in-app chat, and phone support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HubSpot AI Customer Support
HubSpotoffers AI customer support features aimed at deflecting support tickets and enhancing customer service efficiency. It provides AI features for support agents, including conversation analytics and an AI email assistant. The pricing model for AI is based on a "Price on Application" (POA) structure, which may not be as transparent as its competitors.
HubSpot offers two main tiers for its Service Hub: Professional and Enterprise, both allowing up to 5,000 snippets and documents per account. The platform supports human handover and email lead capture, ensuring seamless transitions between AI and human agents.
The number of chatbots or agents is limited to 3 for the Marketing Hub Professional and 5 for the Marketing Hub Enterprise. HubSpot also includes a hosted help center and a chatbot flow builder, which are beneficial for creating structured customer service workflows.
In terms of integrations, HubSpot supports end-user platforms like Facebook, WhatsApp, and Messenger, but it does not provide specific content or knowledge integrations.
Zendesk AI Customer Support
Zendesk AIis another robust platform for AI customer support, providing features for both customer interactions and support agents. The pricing for AI services is set at $495 per 1,000 tickets or chats, which is relatively straightforward. Zendesk’s usage tiers are based on feature sets rather than fixed limits, offering flexibility depending on the business needs.
Zendesk includes human handover, conversation analytics, and an AI email assistant, similar to HubSpot. It also supports email lead capture and offers a hosted help center and chatbot flow builder, which are essential for comprehensive customer support.
The platform offers a single chatbot/agent per account, which might be a limitation for larger teams. Zendesk integrates well with its Help Center for content and knowledge management, and it has a wide range of end-user integrations available through its marketplace.
My AskAI Customer Support
My AskAIstands out with its competitive pricing and extensive feature set, designed to integrate seamlessly with platforms like HubSpot and Zendesk. The AI service is priced at $99 per 1,000 tickets or chats, making it a cost-effective solution. My AskAI offers three usage tiers: Essentials, Pro, and Enterprise, catering to different business scales with varying conversation limits.
The platform supports human handover, conversation analytics, and an AI email assistant, ensuring a smooth transition between automated and human support. My AskAI excels in content limits, offering unlimited webpages and documents across all tiers, which are updated automatically.
The number of chatbots/agents varies from one in the Essentials and Pro tiers to unlimited in the Enterprise tier, providing scalability for growing businesses. Unlike HubSpot and Zendesk, My AskAI does not offer a hosted help center or a chatbot flow builder, but it compensates with a wide range of integrations for both content and end-users.
My AskAI is GDPR compliant and offers different AI models, including GPT-4o, Claude, and Gemini, depending on the tier. The platform also provides robust support options, ranging from web and email support to priority and success manager access in higher tiers.
Conclusion
In summary, whileHubSpotandZendesk AIoffer comprehensive AI customer support features with varying degrees of flexibility and integrations,My AskAIprovides a cost-effective and scalable alternative. Its extensive content and end-user integrations, along with competitive pricing, make it a strong contender in the AI customer support market.
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