AI customer support agent features & capabilities compared: HubSpot vs. Tidio
When comparing HubSpot and Tidio as AI customer support platforms, both offer robust features aimed at deflecting support tickets. HubSpot's AI customer support is integrated within its Service Hub Professional and Enterprise tiers, providing up to 5,000 snippets for automated responses. Key features include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture capabilities. Pricing for HubSpot's AI customer support is provided on application (POA), indicating a tailored approach based on specific business needs.
Tidio, on the other hand, offers a more tiered pricing structure, starting with a free plan for up to 50 conversations and scaling up to the Tidio+ plan with custom conversation limits, priced at $749+ per 1,000 tickets/chats. Similar to HubSpot, Tidio includes human handover and analytics/insights, but it does not feature an AI email assistant. However, Tidio does support email lead capture. This tiered approach allows businesses to scale their support capabilities according to their growth and budget constraints.
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Full breakdown: All available features and pricing
| Feature | HubSpot | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $749+ | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets |
Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account |
Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats |
1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Add Manually Files (only available for Tidio+) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger |
https://www.tidio.com/integrations/#apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Email, in-app chat, and phone support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
This analysis compares the AI customer support features of HubSpot, Tidio, and My AskAI, focusing on their capabilities in deflecting support tickets. My AskAI can be integrated within both HubSpot and Tidio, offering additional benefits.
AI Customer Support Features
All three platforms—HubSpot, Tidio, and My AskAI—offer comprehensive AI customer support features aimed at automating and enhancing customer interactions. These features help in reducing the load on human support agents by deflecting common queries and providing instant responses.
AI Features for Support Agents
HubSpot, Tidio, and My AskAI all offer AI features designed to assist support agents. These features include automated responses, suggested replies, and workflow automation, which improve efficiency and response times.
Pricing
HubSpot's AI pricing is not openly available and is provided on a POA (Price on Application) basis. Tidio offers AI pricing starting at $749 for 1,000 tickets/chats. My AskAI presents a more cost-effective solution at $99 per 1,000 tickets/chats, making it a more budget-friendly option.
Usage Tiers
HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 snippets. Tidio offers a free tier with 50 conversations, Lyrio AI with 200 conversations, and a custom conversation limit for Tidio+. My AskAI provides three tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, plus a charge of $0.10 per conversation beyond these limits.
Human Handover
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary.
Conversation Analytics/Insights
HubSpot, Tidio, and My AskAI all provide conversation analytics and insights, helping businesses to understand customer interactions better and improve their support strategies.
AI Email Assistant
HubSpot and My AskAI offer AI email assistants to help automate email responses, while Tidio does not include this feature.
Email Lead Capture
All three platforms—HubSpot, Tidio, and My AskAI—provide email lead capture functionalities to help businesses collect and manage customer information effectively.
Content Limits
HubSpot supports up to 5,000 documents per account in both its Professional and Enterprise tiers. Tidio does not provide specific content limits. My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.
Number of Chatbots/Agents
HubSpot's Marketing Hub Professional allows for 3 seats, and the Enterprise tier allows for 5 seats. Tidio offers 1 chatbot/agent. My AskAI offers 1 chatbot with two modes (public and private) in both Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Hosted Help Centre
HubSpot includes a hosted help center, while Tidio and My AskAI do not offer this feature.
Chatbot Flow Builder
Both HubSpot and Tidio provide a chatbot flow builder, enabling businesses to create and customize chatbot interactions. My AskAI does not offer a flow builder.
Integrations (Content/Knowledge)
HubSpot does not provide specific details on content/knowledge integrations. Tidio supports website content, manual additions, and files (for Tidio+). My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
HubSpot integrates with Facebook, WhatsApp, and Messenger. Tidio's integrations are detailed on their website. My AskAI offers a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).
GDPR and SOC-2 Compliance
All three platforms are GDPR compliant. HubSpot is also SOC-2 compliant, whereas Tidio and My AskAI are not.
Support
HubSpot provides email, in-app chat, and phone support. Tidio offers various levels of support depending on the tier, including email, live chat, and dedicated assistance for Tidio+. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
HubSpot does not specify the AI models it uses. Tidio uses Claude (Anthropic AI) and in-house models across its tiers. My AskAI employs GPT-4o for Essentials and Pro tiers, and GPT-4o, Claude, and Gemini for the Enterprise tier.
API Access
All three platforms—HubSpot, Tidio, and My AskAI—offer API access, allowing for custom integrations and extended functionalities.
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