HubSpot and SalesIQ (Zoho) both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. HubSpot's AI customer support features are integrated into its Service Hub Professional and Enterprise tiers, both providing up to 5,000 snippets. Key features include human handover, analytics and insights, an AI email assistant, and email lead capture. Pricing for HubSpot's AI customer support is provided on application (POA).
SalesIQ (Zoho), on the other hand, offers a tiered pricing structure with a free plan allowing up to 100 chat sessions per month, a Basic plan with 1,000 chat sessions per month, and Professional and Enterprise plans offering unlimited chat sessions. Similar to HubSpot, SalesIQ includes human handover, analytics and insights, and email lead capture, but it does not feature an AI email assistant. Pricing for SalesIQ is also provided on application (POA). This tiered approach allows for scalability based on the business's needs, from small-scale operations to larger enterprises.
| Feature | HubSpot | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Not provided | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | https://marketplace.zoho.com/app/salesiq | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Email, in-app chat, and phone support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features of HubSpot, SalesIQ (Zoho), and My AskAI. The focus is on how these platforms help in deflecting support tickets by leveraging AI capabilities.
All three platforms—HubSpot, SalesIQ (Zoho), and My AskAI—offer AI customer support features aimed at enhancing the customer service experience. These features include AI-driven responses and automation to handle common queries.
HubSpot, SalesIQ (Zoho), and My AskAI provide AI features designed specifically for support agents. These tools help agents manage customer interactions more efficiently by suggesting responses and automating routine tasks.
HubSpot and SalesIQ (Zoho) offer pricing on application (POA) for their AI services, making it less transparent. In contrast, My AskAI charges a flat rate of $99 per 1,000 tickets or chats, providing clear and predictable pricing.
HubSpot and SalesIQ (Zoho) offer various usage tiers. HubSpot's Service Hub Professional and Enterprise plans support up to 5,000 snippets. SalesIQ (Zoho) ranges from a free tier with 100 chat sessions to an Enterprise plan with unlimited sessions. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with an additional $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary.
HubSpot, SalesIQ (Zoho), and My AskAI provide conversation analytics and insights. These features help businesses understand customer interactions and improve their support strategies.
HubSpot and My AskAI offer AI Email Assistants, while SalesIQ (Zoho) does not. This feature helps automate email responses and manage email-based customer support.
All three platforms—HubSpot, SalesIQ (Zoho), and My AskAI—offer email lead capture capabilities, which help in converting customer interactions into potential sales leads.
For detailed pricing information, you can visit the respective pricing pages:
HubSpot's Service Hub plans support up to 5,000 documents per account. SalesIQ (Zoho) offers 100 articles in its Basic plan, up to 2,000 articles in its Enterprise plan. My AskAI provides unlimited webpages and documents across all its plans, with automatic updates.
HubSpot offers 3 to 5 seats depending on the plan. SalesIQ (Zoho) ranges from 0 chatbots in the free plan to 10 in the Enterprise plan. My AskAI offers 1 chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
HubSpot provides a hosted help center, a feature not available in SalesIQ (Zoho) or My AskAI.
HubSpot includes a chatbot flow builder, which is not offered by SalesIQ (Zoho) or My AskAI.
HubSpot has not specified its content/knowledge integrations. SalesIQ (Zoho) integrates with files and help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HubSpot integrates with Facebook, WhatsApp, and Messenger. SalesIQ (Zoho) has its own marketplace for integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms.
All three platforms are GDPR compliant. HubSpot and SalesIQ (Zoho) are SOC-2 compliant, while My AskAI is not.
HubSpot offers email, in-app chat, and phone support. SalesIQ (Zoho) has not provided specific support details. My AskAI offers web and email support in the Essentials plan, with priority support and success management in higher-tier plans.
HubSpot has not specified the AI models it uses. SalesIQ (Zoho) offers GPT-4 in its Enterprise plan. My AskAI provides GPT-4o in Essentials and Pro plans, with the option of GPT-4o, Claude, or Gemini in the Enterprise plan.
All three platforms—HubSpot, SalesIQ (Zoho), and My AskAI—offer API access, enabling custom integrations and advanced functionalities.
