AI customer support agent features & capabilities compared:HubSpotvs. Netomi

HubSpot vs. Netomi vs. My AskAI: AI Customer Support Features

AI Customer Support Features

HubSpot, Netomi, and My AskAI all offer AI customer support features designed to deflect support tickets. These platforms enable businesses to automate responses and provide efficient customer service.

AI Features for Support Agents

All three platforms—HubSpot, Netomi, and My AskAI—offer AI features to assist support agents. These features help in streamlining workflows and improving response times.

Pricing

HubSpot and Netomi operate on a price-on-application (POA) model, making it necessary to contact them for detailed pricing. My AskAI offers transparent pricing at $99 per 1,000 tickets/chats, providing a clear cost structure that may appeal to budget-conscious businesses.

Usage Tiers

HubSpot's usage tiers are divided into Service Hub Professional and Service Hub Enterprise, both offering up to 5,000 snippets. Netomi's usage tiers are based on consumption, requiring specific inquiries for details. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both HubSpot and My AskAI support human handover, ensuring seamless transition from AI to human agents when necessary. Netomi's human handover capability is not specified.

Conversation Analytics/Insights

HubSpot and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. Netomi does not specify this feature.

AI Email Assistant & Email Lead Capture

All three platforms—HubSpot, Netomi, and My AskAI—include AI email assistants and email lead capture functionalities, aiding in efficient customer communication and lead generation.

Pricing Page

HubSpot and My AskAI provide accessible pricing pages on their websites. Netomi does not provide a direct link to its pricing page, necessitating contact for detailed information.

Content Limits

HubSpot offers up to 5,000 documents per account for both its Professional and Enterprise tiers. My AskAI provides unlimited webpages and documents across all its tiers, with automatic updates. Netomi's content limits are based on consumption.

Number of Chatbots/Agents

HubSpot's Marketing Hub Professional and Enterprise offer 3 and 5 seats, respectively. My AskAI's Essentials and Pro tiers offer 1 chatbot with 2 modes (public and private), while the Enterprise tier offers unlimited chatbots. Netomi's chatbot limits are based on consumption.

Hosted Help Centre & Chatbot Flow Builder

HubSpot offers a hosted help center and a chatbot flow builder, providing structured support resources and customizable chatbot interactions. My AskAI does not offer these features, and Netomi does not specify them.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. HubSpot and Netomi do not provide detailed information on content/knowledge integrations.

Integrations (End Users)

HubSpot integrates with Facebook, WhatsApp, and Messenger. Netomi's integrations can be found on their platform page. My AskAI offers extensive end-user integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant. HubSpot and Netomi are also SOC-2 compliant, whereas My AskAI is not.

Support

HubSpot offers email, in-app chat, and phone support. My AskAI provides tiered support: Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, success manager). Netomi does not specify its support options.

AI Models Available

My AskAI specifies its AI models: Essentials and Pro tiers use GPT-4o, while the Enterprise tier offers GPT-4o, Claude, and Gemini. HubSpot and Netomi do not provide detailed information on their AI models.

API Access

Both HubSpot and My AskAI offer API access, enabling custom integrations and extended functionalities. Netomi does not specify API access.

In summary, while HubSpot and Netomi offer robust AI customer support features with various integrations and compliance, My AskAI stands out with its transparent pricing, extensive integrations, and flexible support options.