HubSpot's AI customer support platform is integrated into its Service Hub, offering features designed to deflect support tickets efficiently. The platform is available in two tiers: Service Hub Professional and Service Hub Enterprise, both supporting up to 5,000 snippets. HubSpot's AI capabilities include human handover, comprehensive analytics and insights, an AI email assistant, and email lead capture. Pricing for HubSpot's AI customer support features is provided on application (POA), indicating a potentially flexible pricing model tailored to specific business needs.
LiveChat, on the other hand, offers its AI customer support features at a flat rate of $52 per 1,000 tickets or chats, with no usage limits. Similar to HubSpot, LiveChat includes human handover, analytics and insights, and email lead capture. However, it does not feature an AI email assistant. LiveChat's straightforward pricing and unlimited usage tiers may appeal to businesses looking for predictable costs and scalability without constraints on usage volume.
In summary, HubSpot provides a more comprehensive AI feature set, including an AI email assistant, but with pricing that requires direct inquiry. LiveChat offers a simpler, more transparent pricing structure, potentially making it easier for businesses to budget for their AI customer support needs.
| Feature | HubSpot | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $52 | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | https://www.livechat.com/marketplace/apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Email, in-app chat, and phone support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features offered by HubSpot, LiveChat, and My AskAI. These platforms aim to deflect support tickets by providing advanced AI-driven solutions. My AskAI can also be integrated within HubSpot or LiveChat, adding another layer of functionality.
All three platforms, HubSpot, LiveChat, and My AskAI, offer AI customer support features designed to assist both customers and support agents. This includes capabilities like automated responses, conversation analytics, and human handover.
HubSpot's AI pricing is provided on application (POA), which can be less transparent for potential users. In contrast, LiveChat charges $52 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. My AskAI's pricing is higher but offers advanced features and integrations.
HubSpot offers usage tiers through its Service Hub Professional and Enterprise plans, each allowing up to 5,000 snippets. LiveChat does not impose any usage limits, providing more flexibility. My AskAI offers multiple tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with additional charges for conversations beyond the limits.
All three platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary.
HubSpot, LiveChat, and My AskAI provide conversation analytics and insights, enabling businesses to track performance and gain valuable data for continuous improvement.
HubSpot and My AskAI offer AI email assistants, a feature not available in LiveChat. This allows for more efficient handling of email inquiries, enhancing overall customer support.
All three platforms support email lead capture, helping businesses grow their contact lists and improve lead generation efforts.
HubSpot's Service Hub plans allow up to 5,000 documents per account. LiveChat does not provide specific content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing more flexibility in content management.
HubSpot's Marketing Hub Professional plan includes 3 seats, and the Enterprise plan includes 5 seats. LiveChat offers varying numbers of agents based on the plan, with unlimited agents available in higher-tier plans. My AskAI provides Essentials and Pro plans with 1 chatbot (2 modes: public and private) and unlimited chatbots in the Enterprise plan.
Both HubSpot and LiveChat offer hosted help centers, a feature not available in My AskAI. This can be beneficial for companies looking for a comprehensive support solution.
HubSpot and LiveChat include chatbot flow builders, allowing users to design custom chatbot interactions. My AskAI does not offer this feature, focusing instead on advanced AI models and integrations.
HubSpot does not provide detailed information on content integrations. LiveChat integrates with knowledge bases, product pages, and FAQs. My AskAI supports a wide range of content integrations, including websites, various document types, Google Drive, Notion, Confluence, and more, offering extensive flexibility.
HubSpot integrates with platforms like Facebook, WhatsApp, and Messenger. LiveChat has a marketplace for various app integrations. My AskAI supports numerous end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, providing extensive connectivity options.
All three platforms are GDPR compliant. HubSpot is also SOC-2 c
