All AI Agent Comparisons> HubSpot vs. Landbot

AI customer support agent features & capabilities compared:HubSpotvs. Landbot

Discover what HubSpot and Landbot are and how you can use them for AI customer support. Compare pricing, features, integrations and much more.

HubSpot and Landbot both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. HubSpot's AI customer support features are integrated within its Service Hub Professional and Enterprise tiers, which provide up to 5,000 snippets for automated responses. Key features include human handover capabilities, comprehensive analytics and insights, an AI email assistant, and email lead capture. Pricing details for HubSpot's services are provided on application (POA), indicating a potentially tailored pricing model based on specific business needs.

Landbot, on the other hand, offers a more tiered pricing structure with clear costs per 1,000 tickets or chats starting at $114. Their usage tiers range from the Sandbox plan with 100 interactions per month to custom Business plans for both website and WhatsApp integrations, with varying limits on AI chat interactions. Landbot also supports human handover and provides analytics and insights, but does not include an AI email assistant. Both platforms aim to streamline customer support operations, though they differ in pricing transparency and specific feature offerings.

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Full breakdown: All available features and pricing

Understand all about HubSpot's and Landbot's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	HubSpot	Landbot	+ My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	Yes	No	Yes
AI Price Per 1,000 tickets/chats	POA	$114	$99
Usage Tiers	Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets	Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	Yes	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	Yes	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	HubSpot pricing page	Landbot pricing page	My AskAI pricing page
Content Limits	Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account	Not provided	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats	Not provided	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	Yes	No	No
Chatbot Flow Builder	Yes	Yes	No
Integrations (Content/Knowledge)	Not provided	Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Facebook WhatsApp Messenger	Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	Yes	Yes	No
Support	Email, in-app chat, and phone support	Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	Not provided	Not provided	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

HubSpot vs. Landbot vs. My AskAI in AI Customer Support

This analysis focuses on the AI customer support features of HubSpot, Landbot, and My AskAI, particularly their ability to deflect support tickets.

AI Customer Support Features

All three platforms—HubSpot, Landbot, and My AskAI—offer AI customer support features aimed at reducing the number of support tickets. HubSpot and My AskAI also provide AI features specifically designed for support agents, enhancing their efficiency and effectiveness, while Landbot does not offer this feature.

Pricing

HubSpot's AI pricing is provided on application (POA), making it less transparent compared to Landbot and My AskAI. Landbot charges $114 per 1,000 tickets/chats, whereas My AskAI is more cost-effective at $99 per 1,000 tickets/chats. This makes My AskAI a more economical choice for businesses looking to manage costs effectively.

Usage Tiers

HubSpot offers usage tiers through its Service Hub Professional and Enterprise plans, each allowing up to 5,000 snippets. Landbot has various tiers, including Sandbox, Starter, Pro, and Business, with different monthly limits on website and WhatsApp chats. My AskAI offers Essentials, Pro, and Enterprise tiers, with the option to pay $0.10 per conversation beyond the set limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring a seamless transition from AI to human agents and offering valuable data for performance improvement.

AI Email Assistant and Lead Capture

HubSpot and My AskAI include an AI email assistant, a feature absent in Landbot. All three platforms support email lead capture, helping businesses grow their customer base effectively.

Content Limits

HubSpot imposes a limit of up to 5,000 documents per account, while My AskAI offers unlimited webpages and documents across all tiers, providing greater flexibility. Landbot does not provide specific information on content limits.

Number of Chatbots/Agents

HubSpot allows 3 seats in its Marketing Hub Professional and 5 seats in its Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan. Landbot does not specify limits on the number of chatbots or agents.

Hosted Help Centre

HubSpot is the only platform among the three that offers a hosted help center, providing an additional resource for customer support.

Chatbot Flow Builder

Both HubSpot and Landbot feature a chatbot flow builder, enabling users to design custom interaction flows. My AskAI does not have this feature, focusing instead on direct integrations and AI capabilities.

Integrations

HubSpot and Landbot offer various integrations, but My AskAI stands out with a wide range of integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and more. This extensive integration capability enhances My AskAI's flexibility and utility in different business environments.

Compliance and Support

All three platforms are GDPR compliant. HubSpot and Landbot are SOC-2 compliant, while My AskAI is not. In terms of support, My AskAI provides different levels of support depending on the plan, including web, email, video, and a success manager for Enterprise users. Landbot offers comprehensive support, including live chat and dedicated success managers for higher tiers.

AI Models and API Access

My AskAI offers advanced AI models like GPT-4o, Claude, and Gemini, providing cutting-edge AI capabilities. API access is available across all three platforms, ensuring they can be integrated into existing systems.

Conclusion

HubSpot, Landbot, and My AskAI each bring unique strengths to AI customer support. HubSpot offers comprehensive support features and a hosted help center, Landbot provides extensive usage tiers and chatbot flow builders, and My AskAI stands out with competitive pricing, extensive integrations, and advanced AI models.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation