HubSpot and Freshchat (Freddy AI) both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. HubSpot's AI customer support features are integrated within its Service Hub Professional and Service Hub Enterprise tiers, each supporting up to 5,000 snippets. The pricing for HubSpot's AI capabilities is provided on application (POA). Key features include human handover, analytics and insights, an AI email assistant, and email lead capture, making it a comprehensive solution for managing customer interactions and automating responses.
Freshchat (Freddy AI), on the other hand, offers a tiered pricing model with a clear cost of $105 per 1,000 tickets/chats. Its usage tiers range from a free plan with unspecified limits to the Enterprise plan, which allows up to 5,000 bot sessions per month. Freshchat also supports human handover, analytics and insights, and email lead capture, but it does not include an AI email assistant. This makes Freshchat a potentially more cost-transparent option, with various tiers catering to different levels of customer support needs.
In summary, while both platforms offer robust AI-driven customer support features, HubSpot provides a more integrated approach with additional functionalities like an AI email assistant, whereas Freshchat offers a more straightforward, tiered pricing model that might appeal to businesses looking for clarity in cost structure.
| Feature | HubSpot | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $105 | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | https://www.freshworks.com/apps/freshchat/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Email, in-app chat, and phone support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features ofHubSpot,Freshchat (Freddy AI), andMy AskAI. These platforms aim to deflect support tickets and enhance customer service through AI-driven solutions. My AskAI can be integrated within both HubSpot and Freshchat (Freddy AI).
All three platforms, HubSpot, Freshchat (Freddy AI), and My AskAI, offer robust AI customer support features. These features are designed to automate responses, streamline customer interactions, and reduce the load on human support agents.
HubSpot, Freshchat (Freddy AI), and My AskAI also provide AI features specifically tailored for support agents. These include AI-driven suggestions and automation tools that help agents resolve issues more efficiently.
For AI pricing per 1,000 tickets/chats, HubSpot's pricing is available upon request (POA). Freshchat (Freddy AI) charges $105, while My AskAI offers a competitive rate of $99.
HubSpot offers its AI features through Service Hub Professional and Service Hub Enterprise, each allowing up to 5,000 snippets. Freshchat (Freddy AI) has a tiered pricing model ranging from free to enterprise levels, with varying bot session limits. My AskAI provides three tiers: Essentials, Pro, and Enterprise, with conversation limits and a charge of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
HubSpot, Freshchat (Freddy AI), and My AskAI offer conversation analytics and insights, enabling companies to monitor and optimize their customer support interactions.
HubSpot and My AskAI both offer AI email assistants, a feature that Freshchat (Freddy AI) does not provide.
All three platforms support email lead capture, helping businesses to convert interactions into potential sales leads.
HubSpot allows up to 5,000 documents per account in its Service Hub Professional and Enterprise plans. Freshchat (Freddy AI) does not specify content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
HubSpot's Marketing Hub Professional and Enterprise plans offer 3 and 5 seats, respectively. Freshchat (Freddy AI) provides 1 chatbot. My AskAI offers 1 chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
HubSpot and Freshchat (Freddy AI) both provide a hosted help centre. My AskAI does not offer this feature.
Both HubSpot and Freshchat (Freddy AI) include a chatbot flow builder, a feature not available in My AskAI.
HubSpot and Freshchat (Freddy AI) do not specify content/knowledge integrations. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HubSpot integrates with Facebook, WhatsApp, and Messenger. Freshchat (Freddy AI) offers a variety of integrations through its marketplace. My AskAI provides extensive integration options, including websites, apps for Zendesk, Intercom, HubSpot, Slack, Teams, and various other platforms.
All three platforms are GDPR compliant, ensuring data privacy and security.
HubSpot and Freshchat (Freddy AI) are SOC-2 compliant. My AskAI does not have SOC-2 compliance.
HubSpot offers email, in-app chat, and phone support. Freshchat (Freddy AI) provides varying levels of support depending on the plan. My AskAI offers web and email support for Essentials, with priority web, email, and video support for Pro, and Slack and a Success manager for Enterprise.
HubSpot and Freshchat (Freddy AI) do not specify the AI models they use. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan.
All three platforms provide API access, enabling customization and integration with other tools and systems.
