AI customer support agent features & capabilities compared:HubSpotvs. Crisp

AI Customer Support Platforms: HubSpot vs. Crisp vs. My AskAI

In this analysis, we compare the AI customer support features of HubSpot, Crisp, and My AskAI. These platforms aim to deflect support tickets and streamline customer support operations through AI capabilities.

AI Customer Support Features

All three platforms—HubSpot, Crisp, and My AskAI—offer AI customer support features. This includes AI functionalities designed to assist support agents. However, the pricing and specific features vary significantly among the three.

Pricing Structure

HubSpot and Crisp have a "Price on Application" (POA) model for AI features per 1,000 tickets/chats, making their cost structures less transparent. In contrast, My AskAI provides a clear pricing model at $99 per 1,000 tickets/chats, offering more straightforward budgeting for businesses.

Usage Tiers

HubSpot's usage tiers are divided into Service Hub Professional and Service Hub Enterprise, both allowing up to 5,000 snippets. Crisp offers three tiers—Basic, Pro, and Unlimited—without specifying usage limits. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond these limits, providing a scalable solution.

Human Handover and Analytics

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. They also offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

HubSpot and My AskAI offer AI email assistants, whereas Crisp does not. This feature can streamline email support by automating responses to common queries.

Email Lead Capture

All three platforms—HubSpot, Crisp, and My AskAI—offer email lead capture features, enabling businesses to gather customer information efficiently.

Content Limits

HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 documents per account. Crisp does not specify content limits for its tiers. My AskAI allows unlimited webpages and documents across all its tiers, with automatic updates, providing a more flexible solution for content management.

Number of Chatbots/Agents

HubSpot's Marketing Hub Professional and Enterprise tiers offer 3 and 5 seats, respectively. Crisp does not provide specific information on the number of chatbots/agents. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier.

Hosted Help Centre and Chatbot Flow Builder

HubSpot and Crisp offer hosted help centers and chatbot flow builders, which can help businesses create structured support workflows. My AskAI does not offer these features, focusing instead on robust AI integrations.

Integrations (Content/Knowledge)

HubSpot does not provide specific information on content/knowledge integrations. Crisp integrates with various platforms like WordPress, Magento, and Shopify. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, and Salesforce, offering extensive flexibility for content management.

Integrations (End Users)

HubSpot integrates with platforms like Facebook and WhatsApp. Crisp provides a comprehensive list of integrations available on its website. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. HubSpot is SOC-2 compliant, while Crisp and My AskAI are not. In terms of support, HubSpot offers email, in-app chat, and phone support. Crisp provides chat and email support across all tiers. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

HubSpot does not specify the AI models available. Crisp offers GPT-4 for its Unlimited tier. My AskAI provides GPT-4o for Essentials and Pro, and a choice of GPT-4o/Claude/Gemini for the Enterprise tier. All three platforms offer API access, enabling custom integrations and advanced functionality.

Conclusion

HubSpot, Crisp, and My AskAI each offer robust AI customer support features, but they differ in pricing, usage tiers, and specific functionalities. My AskAI stands out for its transparent pricing, extensive integrations, and flexible content limits, making it a compelling choice for businesses seeking scalable and comprehensive AI customer support solutions.