AI customer support agent features & capabilities compared: HubSpot vs. Conversica

AI Customer Support Platforms Comparison: HubSpot vs. Conversica vs. My AskAI

AI Customer Support Features

All three platforms—HubSpot, Conversica, and My AskAI—offer robust AI customer support features designed to deflect support tickets. These features aim to optimize customer service by leveraging AI to handle common queries and issues, reducing the workload on human agents.

AI Features for Support Agents

HubSpot, Conversica, and My AskAI all provide AI features specifically designed to assist support agents. These tools help agents respond more efficiently and accurately by offering suggested responses and automating routine tasks.

Pricing

HubSpot and Conversica's pricing is provided on application (POA), making it less transparent. In contrast, My AskAI offers a clear pricing structure at $99 per 1,000 tickets/chats, providing a straightforward and predictable cost model.

Usage Tiers

HubSpot’s Service Hub Professional and Enterprise tiers offer up to 5,000 snippets. Conversica's usage is based on consumption, which can be flexible but potentially unpredictable. My AskAI provides multiple tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex or sensitive issues can be escalated to a human agent when necessary.

Conversation Analytics/Insights

HubSpot, Conversica, and My AskAI offer conversation analytics and insights, enabling businesses to monitor performance and improve their customer support strategies.

AI Email Assistant and Email Lead Capture

All three platforms provide AI email assistants and email lead capture functionalities, helping businesses automate email responses and capture potential leads efficiently.

Content Limits

HubSpot limits content to 5,000 documents per account in both Professional and Enterprise tiers. Conversica's content limits are based on consumption. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing more flexibility and scalability.

Number of Chatbots/Agents

HubSpot offers 3 seats in the Marketing Hub Professional and 5 seats in the Enterprise tier. Conversica’s number of chatbots/agents is based on consumption. My AskAI allows for 1 chatbot with 2 modes (public and private) in the Essentials and Pro tiers and unlimited chatbots in the Enterprise tier.

Hosted Help Centre

HubSpot provides a hosted help center, which is a feature not available in Conversica and My AskAI.

Chatbot Flow Builder

Both HubSpot and Conversica offer a chatbot flow builder, enabling businesses to create custom conversation flows. My AskAI does not provide a chatbot flow builder but focuses on seamless integration and content accessibility.

Integrations (Content/Knowledge)

HubSpot’s integrations for content and knowledge were not specified. Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user behavior and feedback. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

HubSpot integrates with Facebook, WhatsApp, and Messenger. Conversica’s integrations can be found on their platform page. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

All three platforms are GDPR compliant. HubSpot and Conversica are also SOC-2 compliant, while My AskAI is not.

Support

HubSpot provides support via email, in-app chat, and phone. Conversica’s support options were not specified. My AskAI offers web and email support for the Essentials tier, priority web, email, and video support for the Pro tier, and Slack and a success manager for the Enterprise tier.

AI Models Available

HubSpot and Conversica did not specify their AI models. My AskAI uses GPT-4o for Essentials and Pro tiers and offers GPT-4o, Claude, and Gemini for the Enterprise tier.

API Access

HubSpot and My AskAI provide API access, while Conversica’s API access information was not provided.

In summary, while HubSpot and Conversica offer comprehensive AI customer support features, My AskAI provides competitive pricing, extensive integrations, and flexible usage tiers, making it a compelling choice for businesses looking to enhance their customer support capabilities.