HubSpot and Conversica both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. HubSpot's AI customer support features are integrated within its Service Hub, available in Professional and Enterprise tiers, each supporting up to 5,000 snippets. Key features of HubSpot's offering include human handover capabilities, comprehensive analytics and insights, an AI email assistant, and email lead capture functionalities. Pricing for HubSpot's AI customer support is provided on application (POA), ensuring tailored solutions based on specific business needs.
Conversica, on the other hand, offers its AI customer support platform with a pricing model also based on application (POA) and structured around consumption. Similar to HubSpot, Conversica includes human handover, detailed analytics and insights, an AI email assistant, and email lead capture features. This consumption-based tiering allows for flexible scaling according to the volume of support interactions. Both platforms aim to streamline customer support processes, though their structural and pricing approaches cater to different business scalability and customization requirements.
| Feature | HubSpot | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | https://www.conversica.com/platform/integration-partners/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Email, in-app chat, and phone support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
All three platforms—HubSpot, Conversica, and My AskAI—offer robust AI customer support features designed to deflect support tickets. These features aim to optimize customer service by leveraging AI to handle common queries and issues, reducing the workload on human agents.
HubSpot, Conversica, and My AskAI all provide AI features specifically designed to assist support agents. These tools help agents respond more efficiently and accurately by offering suggested responses and automating routine tasks.
HubSpot and Conversica's pricing is provided on application (POA), making it less transparent. In contrast, My AskAI offers a clear pricing structure at $99 per 1,000 tickets/chats, providing a straightforward and predictable cost model.
HubSpot’s Service Hub Professional and Enterprise tiers offer up to 5,000 snippets. Conversica's usage is based on consumption, which can be flexible but potentially unpredictable. My AskAI provides multiple tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex or sensitive issues can be escalated to a human agent when necessary.
HubSpot, Conversica, and My AskAI offer conversation analytics and insights, enabling businesses to monitor performance and improve their customer support strategies.
All three platforms provide AI email assistants and email lead capture functionalities, helping businesses automate email responses and capture potential leads efficiently.
HubSpot limits content to 5,000 documents per account in both Professional and Enterprise tiers. Conversica's content limits are based on consumption. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing more flexibility and scalability.
HubSpot offers 3 seats in the Marketing Hub Professional and 5 seats in the Enterprise tier. Conversica’s number of chatbots/agents is based on consumption. My AskAI allows for 1 chatbot with 2 modes (public and private) in the Essentials and Pro tiers and unlimited chatbots in the Enterprise tier.
HubSpot provides a hosted help center, which is a feature not available in Conversica and My AskAI.
Both HubSpot and Conversica offer a chatbot flow builder, enabling businesses to create custom conversation flows. My AskAI does not provide a chatbot flow builder but focuses on seamless integration and content accessibility.
HubSpot’s integrations for content and knowledge were not specified. Conversica integrates with company-specific data, FAQs, customer service logs, product documentation, and user behavior and feedback. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HubSpot integrates with Facebook, WhatsApp, and Messenger. Conversica’s integrations can be found on their platform page. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. HubSpot and Conversica are also SOC-2 compliant, while My AskAI is not.
HubSpot provides support via email, in-app chat, and phone. Conversica’s support options were not specified. My AskAI offers web and email support for the Essentials tier, priority web, email, and video support
