HubSpot's AI customer support platform is integrated within its Service Hub, offering tiers such as Service Hub Professional and Service Hub Enterprise, each allowing up to 5,000 snippets. While the pricing for 1,000 tickets or chats is provided on application (POA), HubSpot includes comprehensive features like human handover, analytics/insights, an AI email assistant, and email lead capture. These capabilities aim to streamline customer support by automating responses and efficiently managing customer queries, thereby reducing the workload on human agents.
Chatbot, on the other hand, provides a straightforward pricing model at $85 per 1,000 tickets or chats, with multiple usage tiers ranging from Starter to Enterprise, accommodating from 1,000 to 25,000 valid chats per month. Similar to HubSpot, Chatbot offers essential features such as human handover, analytics/insights, and email lead capture. However, it does not include an AI email assistant. This platform is designed to enhance customer support by automating chat interactions and providing detailed analytics to improve service efficiency and customer satisfaction.
In summary, both HubSpot and Chatbot offer robust AI customer support features aimed at deflecting support tickets. HubSpot's offering is more integrated with its broader Service Hub and includes an AI email assistant, whereas Chatbot provides a clear, tiered pricing structure and focuses on scalability with various usage tiers.
| Feature | HubSpot | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $85 | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | Yes | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HubSpot pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Email, in-app chat, and phone support | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of HubSpot, Chatbot, and My AskAI. Each platform aims to deflect support tickets through advanced AI capabilities, offering a range of features tailored to improve customer support efficiency. My AskAI can be integrated within HubSpot or Chatbot, providing an additional layer of functionality.
All three platforms—HubSpot, Chatbot, and My AskAI—offer AI customer support features designed to enhance the efficiency of support teams. These features include automated responses, ticket deflection, and seamless integrations with existing support systems.
HubSpot, Chatbot, and My AskAI all provide AI features specifically for support agents. These features help agents manage customer inquiries more efficiently, using AI to suggest responses, prioritize tickets, and provide relevant information quickly.
In terms of pricing, Chatbot offers AI support at $85 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. HubSpot's pricing is provided on application (POA), meaning it may vary based on specific requirements and usage.
HubSpot's Service Hub Professional and Enterprise plans allow up to 5,000 snippets. Chatbot offers several tiers: Starter with 1,000 valid chats per month, Team with 5,000, Business with 25,000, and Enterprise with custom limits. My AskAI provides Essentials with 200 conversations per month, Pro with 1,000, and Enterprise with unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the plan limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred from AI to human agents when necessary.
HubSpot, Chatbot, and My AskAI all offer conversation analytics and insights. These tools help businesses understand customer interactions, identify trends, and make data-driven decisions to improve support quality.
HubSpot and My AskAI provide AI email assistants, which help automate and optimize email responses. Chatbot does not offer this feature.
All three platforms—HubSpot, Chatbot, and My AskAI—support email lead capture, enabling businesses to gather and manage leads effectively through their AI systems.
HubSpot's Service Hub Professional and Enterprise plans allow up to 5,000 documents per account. Chatbot supports up to 5,000 knowledge articles. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
HubSpot's Marketing Hub Professional and Enterprise plans include 3 and 5 seats, respectively. Chatbot's tiers range from 1 chatbot in the Starter plan to unlimited chatbots in the Business and Enterprise plans. My AskAI provides 1 chatbot in Essentials and Pro plans, with 2 modes (public and private), and unlimited chatbots in the Enterprise plan.
HubSpot and Chatbot offer hosted help centers, providing a centralized location for customer support resources. My AskAI does not include a hosted help center.
Both HubSpot and Chatbot include a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI does not offer this feature.
HubSpot's integrations are not specified. Chatbot integrates with websites, Zendesk, and various knowledge bases. My AskAI supports a wide range of integrations, including websites, Google Drive, Notion, Confluence, SharePoint, Gitbook, Dropbox, Zendesk, Intercom, and Salesforce, among others.
HubSpot integrates with Facebook, WhatsApp, and Messenger. Chatbot offers integrations with chat widgets, live chat, help desks, Facebook Messenger, WordPress, Shopify, Slack, Zapier, and Freshdesk. My AskAI supports a comprehensive list of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, and social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant. HubSpot is also SOC-2 compliant, whereas Chatbot and My AskAI are not.
HubSpot provides email, in-app chat, and phone support. Chatbot offers varying levels of support based on the plan, including help centers, email support, personal onboarding, and dedicated account managers for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
HubSpot does not specify the AI models used. Chatbot uses AI Assist across all plans. My AskAI offers GPT-4o for Essentials and Pro plans and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan.
All three platforms—HubSpot, Chatbot, and My AskAI—provide API access, allowing for custom integrations and extended functionality.
