HubSpot offers a robust AI customer support platform designed to enhance ticket deflection and streamline customer service operations. The platform is integrated within HubSpot's Service Hub, available in both Professional and Enterprise tiers, each supporting up to 5,000 snippets for efficient response automation. Key features of HubSpot's AI customer support include a human handover option, ensuring seamless transition to human agents when necessary, and comprehensive analytics and insights to monitor and optimize support performance.
In addition to these capabilities, HubSpot's AI platform includes an AI email assistant, which aids in managing and responding to customer emails, and email lead capture functionalities to convert interactions into potential leads. Pricing for the service is provided on application (POA), indicating a tailored approach based on specific customer needs and usage. This combination of features positions HubSpot as a versatile solution in the AI customer support market, aimed at improving efficiency and customer satisfaction through advanced automation and insightful data analysis.
| Feature | HubSpot | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| AI Price Per 1,000 tickets/chats | POA | $99 |
| Usage Tiers | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | Yes | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | Yes | No |
| Support | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
HubSpot and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. While both platforms offer AI-driven features, they differ in pricing, capabilities, and integration options.
Both HubSpot and My AskAI offer AI customer support features, including AI assistance for support agents. These features help streamline customer interactions and resolve issues more efficiently.
HubSpot's AI pricing is provided on a quote basis (POA), while My AskAI offers transparent pricing at $99 per 1,000 tickets/chats. This clear pricing model can make budgeting easier for businesses.
HubSpot's Service Hub Professional and Enterprise tiers allow up to 5,000 snippets. In contrast, My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond the limits, providing flexibility for growing businesses.
Both platforms support human handover and provide conversation analytics and insights, ensuring that complex queries can be escalated to human agents when necessary and performance can be monitored.
HubSpot and My AskAI both feature AI email assistants and email lead capture capabilities, helping businesses manage customer communications and capture potential leads effectively.
HubSpot's content limits are set at up to 5,000 documents per account for both Professional and Enterprise tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing more flexibility in content management.
HubSpot allows 3 seats for Marketing Hub Professional and 5 seats for Marketing Hub Enterprise. My AskAI offers 1 chatbot in Essentials and Pro tiers, with two modes (public and private), and unlimited chatbots in the Enterprise tier, catering to various business needs.
HubSpot offers a hosted help centre and a chatbot flow builder, which are not available in My AskAI. These features can be beneficial for businesses looking to create comprehensive support systems within HubSpot.
My AskAI provides extensive content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. HubSpot does not provide specific integration details in this category.
HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI supports a broader range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Both platforms are GDPR compliant. HubSpot is also SOC-2 compliant, whereas My AskAI is not. In terms of support, HubSpot offers email, in-app chat, and phone support. My AskAI provides varying levels of support depending on the tier, from web and email support in Essentials to priority and success manager support in the Enterprise tier.
HubSpot does not specify the AI models available. My AskAI offers GPT-4o for Essentials and Pro tiers and additional models like Claude and Gemini for the Enterprise tier. Both platforms provide API access, enabling customization and integration with other systems.
HubSpot and My AskAI both offer robust AI customer support features, but they cater to different needs and budgets. My AskAI's transparent pricing, extensive integrations, and flexible usage tiers make it a compelling choice for businesses seeking a scalable AI customer support solution.
