Helpkit and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Helpkit offers a competitive pricing structure with a cost of $49 per 1,000 tickets or chats and a variety of price plans ranging from $19 to $79 per month. Additionally, Helpkit provides an AI chatbot feature for $49 per month. The platform includes analytics and insights capabilities and supports email lead capture, but it does not offer a human handover or an AI email assistant feature.
Zipchat, on the other hand, is priced at $86 per 1,000 tickets or chats and offers more granular usage tiers, starting from 500 replies per month up to 6,000 replies per month. Its price plans range from $49 to $499 per month, with an enterprise option available upon request. Similar to Helpkit, Zipchat includes analytics and insights, as well as email lead capture, but it also lacks human handover and an AI email assistant. Overall, while both platforms provide essential AI-driven customer support capabilities, Helpkit positions itself as a more cost-effective solution, whereas Zipchat offers higher usage tiers and scalability options.
| Feature | Helpkit | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $86 | $99 |
| Usage Tiers | Not provided | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | No | Yes |
Helpkit,Zipchat, andMy AskAIare AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a unique set of features, pricing plans, and capabilities.
All three platforms—Helpkit, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically for support agents, enhancing their ability to handle complex queries.
Helpkit offers a range of pricing plans starting from $19 per month for the Starter plan up to $79 per month for the Professional plan. Additionally, the HelpKit AI Chatbot is available for $49 per month. Zipchat's pricing is higher, with plans ranging from $49 per month for the Starter plan to $499 per month for the Scale plan, with custom pricing available for enterprise users. My AskAI's pricing is more straightforward, with the Essentials plan at $60 per month and the Pro plan at $99 per month. All My AskAI plans come with a 30-day free trial without requiring a credit card.
The cost per 1,000 tickets/chats varies among the platforms. Helpkit charges $49, Zipchat charges $86, and My AskAI charges $99.
Helpkit does not provide specific usage tiers. Zipchat offers multiple tiers, starting with 500 replies per month in the Starter plan and going up to 6,000 replies per month in the Scale plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 conversations per month in the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations beyond the limits are charged at $0.10 each.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.
All three platforms—Helpkit, Zipchat, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support operations.
My AskAI stands out by offering an AI email assistant, a feature not available in Helpkit or Zipchat.
All three platforms provide email lead capture capabilities, helping businesses gather potential customer information.
Helpkit does not specify content limits. Zipchat's content limits vary by plan, starting with 1,000 webpages in the Starter plan and going up to 30,000 webpages in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Helpkit does not specify the number of chatbots or agents. Zipchat's Starter plan allows for 2 chatbots, with higher plans not explicitly mentioning limits. My AskAI provides 1 chatbot with 2 modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
Helpkit offers a hosted help center, a feature not available in Zipchat or My AskAI.
None of the three platforms—Helpkit, Zipchat, or My AskAI—offer a chatbot flow builder.
Helpkit integrates with Notion for content and knowledge management. Zipchat supports various integrations, including websites, files (PDFs, CSVs), chat instructions, customer conversations, and Shopify. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites. Zipchat supports Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wide range of end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. My AskAI offers tiered support options: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Helpkit uses GPT-4. Zipchat uses GPT-4 and its own algorithm across all plans. My AskAI offers GPT-4o for Essentials and Pro plans, with the Enterprise plan providing access to GPT-4o, Claude, and Gemini.
My AskAI is the only platform that provides API access, offering greater flexibility for integration and customization.
