Helpkit and Wonderchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Helpkit offers a range of pricing plans, starting from $19 per month for the Starter plan to $79 per month for the Professional plan, with an additional AI Chatbot service at $49 per month. The cost per 1,000 tickets or chats is $49, and the platform provides analytics and insights, as well as email lead capture capabilities. However, it does not support human handover or include an AI email assistant.
Wonderchat, on the other hand, has a slightly lower cost per 1,000 tickets or chats at $41. It offers various usage tiers, from the Lite plan at $49.99 per month for 3,000 messages to the Professional plan at $499.99 per month for 30,000 messages, with an Enterprise option available upon request. Wonderchat includes features such as human handover and analytics/insights, along with email lead capture, but like Helpkit, it does not offer an AI email assistant. These features and pricing structures position Wonderchat as a potentially more scalable solution for businesses with higher message volumes, while Helpkit may appeal to smaller businesses or those with more moderate support needs.
| Feature | Helpkit | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $41 | $99 |
| Usage Tiers | Not provided | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers distinct features, pricing plans, and capabilities tailored to various business needs.
All three platforms—Helpkit, Wonderchat, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Helpkit nor Wonderchat offer.
Helpkit's pricing starts at $19 per month for the Starter plan, escalating to $79 for the Professional plan. Wonderchat's plans range from $49.99 per month for the Lite plan to $499.99 for the Professional plan, with an Enterprise option available upon request. My AskAI offers three tiers: Essentials at $60, Pro at $99, and an Enterprise plan with pricing available on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Helpkit charges $49 per 1,000 tickets or chats, while Wonderchat offers a more competitive rate at $41. My AskAI charges $99 per 1,000 tickets or chats, which is higher compared to its competitors.
Wonderchat's usage tiers are clearly defined, with the Lite plan allowing 3,000 messages and the Professional plan up to 30,000 messages. My AskAI's Essentials plan includes 200 conversations per month, with the Pro plan covering 1,000 conversations, and the Enterprise plan offering unlimited conversations. Additional conversations are charged at $0.10 each. Helpkit does not provide specific usage tiers.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. Helpkit lacks this feature.
All three platforms—Helpkit, Wonderchat, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support.
Only My AskAI offers an AI email assistant, providing an additional layer of support not available in Helpkit or Wonderchat.
All three platforms support email lead capture, ensuring that potential customer information is collected effectively.
Wonderchat's content limits vary with each plan, from 1 million characters for the Lite plan to 20 million characters for the Professional plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Helpkit does not specify content limits.
Wonderchat's plans range from 2 chatbots in the Lite plan to 5 in the Professional plan. My AskAI allows one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not provide specific information on the number of chatbots or agents.
Helpkit offers a hosted help centre, a feature not available in Wonderchat or My AskAI.
None of the three platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.
Helpkit integrates with Notion for content and knowledge management. Wonderchat supports direct text inputs, websites, various file formats, audio, and video. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates primarily with websites. Wonderchat supports a range of platforms including Wordpress, Webflow, and Shopify. My AskAI offers extensive integrations with platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat services like WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
Wonderchat provides email support across all plans, with Zoom support available for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise clients. Helpkit does not specify its support options.
Helpkit uses GPT-4, while Wonderchat offers GPT-4o, Claude 3, and Minstral AI. My AskAI provides access to GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise clients.
Both Wonderchat and My AskAI offer API access, a feature not ava
