Helpkit and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a competitive pricing model, charging $49 per 1,000 tickets or chats, with additional plans ranging from $19 to $79 per month, and a specialized AI Chatbot plan at $49 per month. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
In contrast, Watermelon has a significantly higher price point, charging $522 per 1,000 tickets or chats, with tiered pricing based on features. Their plans start from €149 per month and can go up to €1499 per month for enterprise-level services. Watermelon also offers analytics and insights, and email lead capture, with the added advantage of human handover, though it similarly does not include an AI email assistant. This positions Watermelon as a more premium option with additional capabilities suited for larger businesses with more complex needs.
| Feature | Helpkit | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $522 | $99 |
| Usage Tiers | Not provided | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Watermelon, and My AskAI are AI-driven customer support tools designed to reduce the volume of support tickets through automation and intelligent responses. Each platform offers a range of features and pricing plans aimed at different business needs.
All three platforms, Helpkit, Watermelon, and My AskAI, provide AI customer support features. However, when it comes to AI features specifically for support agents, Helpkit falls short as it does not offer these capabilities, unlike Watermelon and My AskAI.
Helpkit offers four pricing tiers: Starter at $19/month, Business at $39/month, Professional at $79/month, and a dedicated AI Chatbot plan at $49/month. Watermelon’s pricing is higher, starting from €149/month for Basic, €299/month for Premium, €599/month for Business, and €1499/month for Enterprise. My AskAI offers a simpler structure with Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Helpkit charges $49, Watermelon charges a significantly higher $522, and My AskAI charges $99. This makes Helpkit the most cost-effective option in this category, while My AskAI offers a balanced pricing model.
Helpkit does not provide specific usage tiers. Watermelon’s usage is based on features, whereas My AskAI offers clear usage limits: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Beyond these limits, My AskAI charges $0.10 per additional conversation.
Human handover is not available in Helpkit, but both Watermelon and My AskAI support this feature, which allows seamless transition from AI to human agents when necessary.
All three platforms—Helpkit, Watermelon, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support interactions.
Among the three, only My AskAI offers an AI email assistant, adding an extra layer of functionality for handling email-based customer support.
Helpkit, Watermelon, and My AskAI all support email lead capture, ensuring potential leads are not missed during customer interactions.
Helpkit does not provide specific content limits. Watermelon offers unlimited channels across all plans, while My AskAI also provides unlimited webpages and documents, with automatic updates.
Helpkit does not specify the number of chatbots or agents. Watermelon’s plans range from no chatbots in the Basic plan to up to 10 chatbots in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and an unlimited number of chatbots in the Enterprise plan.
Both Helpkit and Watermelon offer a hosted help center, whereas My AskAI does not include this feature.
None of the three platforms—Helpkit, Watermelon, or My AskAI—provide a chatbot flow builder.
Helpkit integrates with Notion, while Watermelon supports website and document integrations. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates primarily with websites. Watermelon offers a wide array of integrations including live chat, social media platforms, email, and more, with many coming in early 2024. My AskAI supports a comprehensive list of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, with additional social media integrations available via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Watermelon offering extensive support across all plans, including onboarding and custom onboarding for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and additional Slack and Success Manager support for Enterprise.
Helpkit uses GPT-4, while Watermelon offers varying models from unspecified in Basic to GPT-4o in Enterprise. My AskAI provides GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise. Both Watermelon and My AskAI offer API access, but Helpkit does not.
Helpkit, Watermelon, and My AskAI each have distinct features and pricing structures catering to different business needs. My AskAI stands out with its balanced pricing, extensive integrations, AI email assistant, and flexible usage tiers, making it a versatile option for businesses looking to enhance their customer support capabilities.
