AI customer support features comparison: Helpkit vs Voiceflow

Introduction

Helpkit, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Helpkit, Voiceflow, and My AskAI—offer AI customer support features, making them suitable for automating customer interactions and reducing the workload on human agents.

AI Features for Support Agents

While Helpkit and Voiceflow focus primarily on customer-facing AI interactions, My AskAI stands out by offering additional AI features specifically designed for support agents. This includes capabilities like AI email assistance and human handover, which can significantly enhance the efficiency of support teams.

Pricing Plans

Helpkit offers tiered pricing with plans starting from $19 per month to $79 per month, with an additional AI Chatbot feature at $49 per month. Voiceflow's pricing ranges from a free Sandbox tier to a custom-priced Enterprise tier, with the Pro plan costing $50 per month and Teams plan at $625 per month. My AskAI's pricing is straightforward, with plans ranging from $60 to $99 per month, and a custom-priced Enterprise tier. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.

AI Price Per 1,000 Tickets/Chats

For AI-driven interactions, Helpkit charges $49 per 1,000 tickets/chats, while My AskAI charges $99. Voiceflow's pricing for this metric is provided on request, indicating a more customized approach depending on usage.

Usage Tiers

Voiceflow provides a detailed breakdown of usage tiers, starting from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan. Helpkit does not provide specific usage tiers.

Human Handover

My AskAI includes a human handover feature, allowing seamless transition from AI to human agents, which is not available in Helpkit and Voiceflow.

Conversation Analytics/Insights

All three platforms—Helpkit, Voiceflow, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, providing an additional layer of support for handling email queries efficiently.

Email Lead Capture

Email lead capture is a feature available in all three platforms, making it easy to gather customer information and follow up on potential leads.

Content Limits

Voiceflow has specific content limits based on the plan, ranging from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans and updates them automatically. Helpkit does not provide detailed information on content limits.

Number of Chatbots/Agents

Voiceflow allows for 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.

Hosted Help Centre

Helpkit offers a hosted help center, a feature not available in Voiceflow and My AskAI.

Chatbot Flow Builder

Voiceflow includes a chatbot flow builder, enabling businesses to design custom interaction flows. This feature is not available in Helpkit and My AskAI.

Integrations (Content/Knowledge)

My AskAI provides extensive content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Voiceflow offers integrations with websites, files, sitemaps, and third-party software like Zendesk Help Center. Helpkit integrates with Notion.

Integrations (End Users)

My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter. Voiceflow offers integrations with platforms like WhatsApp, Discord, Slack, Telegram, and more. Helpkit provides website integration.

Compliance and Support

All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, which is not the case for Helpkit and My AskAI. Support options vary, with My AskAI offering web, email, and video support in the Pro plan, and additional Slack and Success manager support in the Enterprise plan. Voiceflow provides community, email, and priority support depending on the plan. Helpkit's support options are not specified.

AI Models Available

Voiceflow supports various AI models, including ChatGPT and other large language models (LLMs). My AskAI uses GPT-4o in the Essentials and Pro plans, and offers additional models like Claude and Gemini in the Enterprise plan. Helpkit uses GPT-4.

API Access

Both Voiceflow and My AskAI offer API access for more advanced integrations and customizations. Helpkit does not provide API access.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, extensive integrations, and comprehensive support options. Voiceflow offers a flexible range of usage tiers and a chatbot flow builder, while Helpkit provides a hosted help center and straightforward pricing.