Helpkit and Voiceflow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a straightforward pricing model at $49 per 1,000 tickets or chats, with additional subscription plans ranging from $19 to $79 per month. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. Helpkit's AI Chatbot is available for $49 per month, positioning it as a cost-effective solution for businesses looking to automate customer interactions.
Voiceflow, on the other hand, operates on a price-on-application (POA) basis for 1,000 tickets or chats, with usage tiers that cater to different business sizes, from a free Sandbox tier to a custom-priced Enterprise tier. It also provides analytics and insights, and email lead capture, without human handover or an AI email assistant. Voiceflow's pricing plans range from a free Sandbox tier to a $625 per month Teams plan, with a custom pricing option for enterprise needs. This tiered approach allows for scalability and flexibility, making Voiceflow suitable for businesses with varying levels of customer support demands.
| Feature | Helpkit | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | POA | $99 |
| Usage Tiers | Not provided | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.
All three platforms—Helpkit, Voiceflow, and My AskAI—offer AI customer support features, making them suitable for automating customer interactions and reducing the workload on human agents.
While Helpkit and Voiceflow focus primarily on customer-facing AI interactions, My AskAI stands out by offering additional AI features specifically designed for support agents. This includes capabilities like AI email assistance and human handover, which can significantly enhance the efficiency of support teams.
Helpkit offers tiered pricing with plans starting from $19 per month to $79 per month, with an additional AI Chatbot feature at $49 per month. Voiceflow's pricing ranges from a free Sandbox tier to a custom-priced Enterprise tier, with the Pro plan costing $50 per month and Teams plan at $625 per month. My AskAI's pricing is straightforward, with plans ranging from $60 to $99 per month, and a custom-priced Enterprise tier. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the platform.
For AI-driven interactions, Helpkit charges $49 per 1,000 tickets/chats, while My AskAI charges $99. Voiceflow's pricing for this metric is provided on request, indicating a more customized approach depending on usage.
Voiceflow provides a detailed breakdown of usage tiers, starting from 100k monthly AI tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with unlimited conversations in the Enterprise plan. Helpkit does not provide specific usage tiers.
My AskAI includes a human handover feature, allowing seamless transition from AI to human agents, which is not available in Helpkit and Voiceflow.
All three platforms—Helpkit, Voiceflow, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, providing an additional layer of support for handling email queries efficiently.
Email lead capture is a feature available in all three platforms, making it easy to gather customer information and follow up on potential leads.
Voiceflow has specific content limits based on the plan, ranging from 50 knowledge base sources per agent in the Sandbox plan to unlimited sources in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans and updates them automatically. Helpkit does not provide detailed information on content limits.
Voiceflow allows for 2 agents in the Sandbox plan, 20 in the Pro plan, and unlimited agents in the Teams and Enterprise plans. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.
Helpkit offers a hosted help center, a feature not available in Voiceflow and My AskAI.
Voiceflow includes a chatbot flow builder, enabling businesses to design custom interaction flows. This feature is not available in Helpkit and My AskAI.
My AskAI provides extensive content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Voiceflow offers integrations with websites, files, sitemaps, and third-party software like Zendesk Help Center. Helpkit integrates with Notion.
My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter. Voiceflow offers integrations with platforms like WhatsApp, Discord, Slack, Telegram, and more. Helpkit provides website integration.
All three platforms are GDPR compliant. Voiceflow is also SOC-2 compliant, wh
