Helpkit and Userlike are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a straightforward pricing structure with a cost of $49 per 1,000 tickets or chats and various monthly plans ranging from $19 to $79. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. Its dedicated AI Chatbot plan costs $49 per month, aiming to provide a cost-effective solution for businesses seeking to automate their customer support.
Userlike, on the other hand, provides more flexible usage tiers with unlimited conversations across all its plans. Pricing details per 1,000 tickets or chats are provided upon request. Userlike's plans range from a free option to a custom-priced Flex plan, with additional costs for WhatsApp campaigns and extra users. Similar to Helpkit, Userlike includes analytics and insights, and email lead capture but does not support human handover or an AI email assistant. This flexibility and range of options position Userlike as a potentially scalable solution for various business sizes and needs.
| Feature | Helpkit | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | POA | $99 |
| Usage Tiers | Not provided | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets by automating customer interactions. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms provide AI customer support features aimed at improving customer service and reducing the workload on human agents. However, My AskAI stands out by offering additional AI features specifically designed for support agents, which neither Helpkit nor Userlike provide.
Helpkit offers a range of pricing plans starting from $19 per month for the Starter package, going up to $79 per month for the Professional package. They also offer a dedicated AI Chatbot plan for $49 per month. Userlike's pricing starts with a free plan and goes up to $350 per month for the Corporate plan, with custom pricing available for the Flex plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month, and an Enterprise plan that requires a quote. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Helpkit charges $49 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for this metric is not specified and is provided on a quote basis.
Userlike offers unlimited conversations across all its plans, whereas My AskAI has specific limits: 200 conversations per month for the Essentials plan and 1,000 for the Pro plan, with unlimited conversations available in the Enterprise plan. Additional conversations are charged at $0.10 each. Helpkit does not provide specific usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Helpkit or Userlike.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI includes an AI Email Assistant feature, which is absent in both Helpkit and Userlike.
All three platforms support email lead capture, helping businesses collect and manage potential customer information.
My AskAI offers unlimited webpages and documents across all its plans, ensuring comprehensive content coverage. Helpkit and Userlike do not specify content limits.
My AskAI details the number of chatbots/agents available per plan, with one chatbot available in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit and Userlike do not specify the number of chatbots/agents.
Helpkit provides a hosted help center, a feature not available in Userlike and My AskAI.
Userlike includes a chatbot flow builder, which is not available in Helpkit or My AskAI.
My AskAI offers extensive integrations with various content and knowledge platforms, including websites, Google Drive, Notion, Confluence, SharePoint, and more. Helpkit integrates with Notion, while Userlike supports various FAQ documents, customer service transcripts, and integrated knowledge bases.
My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, and more. Userlike supports multiple messaging platforms like WhatsApp, Facebook Messenger, and SMS, while Helpkit is limited to website integration.
All three platforms are GDPR compliant, ensuring data privacy and security for users.
None of the platforms are SOC-2 compliant, indicating a potential area for improvement in data security standards.
My AskAI offers varied support levels across its plans, with Essentials providing web and email support, Pro offering priority support including video, and Enterprise featuring Slack and a dedicated success manager. Userlike provides GPT-4 support across all plans, with additional professional onboarding and account management for the Flex plan. Helpkit does not specify its support options.
My AskAI uses GPT-4o for Essentials and Pro plans, with options for GPT-4o, Claude, and Gemini in the Enterprise plan. Userlike uses unspecified models for the Free and Team plans, with GPT-4 for Corporate and Flex plans. Helpkit utilizes GPT-4.
Both Userlike and My AskAI offer API access, enabling advanced integrations and customizations. Helpkit does not provide API access.
