Helpkit and Userdesk are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a price of $49 per 1,000 tickets or chats and provides several pricing plans, including Starter at $19 per month, Business at $39 per month, and Professional at $79 per month. Additionally, it features an AI Chatbot plan at $49 per month. Key features include analytics and insights, as well as email lead capture, but it lacks human handover and AI email assistant capabilities.
Userdesk, on the other hand, is priced at $24 per 1,000 tickets or chats and offers a broader range of usage tiers, from a free plan with 30 AI messages per month to an Enterprise plan with 100,000 AI messages per month. The pricing plans range from Free at $0 per month to Enterprise at $499 per month, with an additional option to remove the "Powered by Userdesk" branding for $39 per month. Userdesk also includes email lead capture but does not offer analytics, insights, or AI email assistant features, similar to Helpkit. Both platforms do not support human handover, focusing solely on automated interactions.
| Feature | Helpkit | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $24 | $99 |
| Usage Tiers | Not provided | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Helpkit, Userdesk, and My AskAI, offer AI customer support features. However, when it comes to AI features specifically designed for support agents, My AskAI stands out as it provides these capabilities, while Helpkit does not, and Userdesk's offering in this area is to be confirmed (TBC).
Helpkit offers four pricing tiers: Starter at $19/month, Business at $39/month, Professional at $79/month, and a dedicated HelpKit AI Chatbot plan at $49/month. Userdesk provides a broader range of plans starting from Free, Hobby at $19/month, Growth at $49/month, Pro at $99/month, and Enterprise at $499/month, with an additional $39/month to remove "Powered by Userdesk" branding. My AskAI's pricing includes Essentials at $60/month, Pro at $99/month, and Enterprise plans available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Helpkit charges $49, Userdesk $24, and My AskAI $99. Although My AskAI's rate is higher, it includes advanced features and integrations that might justify the cost for certain businesses.
Helpkit does not provide detailed usage tiers. Userdesk offers a range from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. My AskAI's tiers start at 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transitions from AI to human agents when necessary. Helpkit and Userdesk do not offer this feature.
Both Helpkit and My AskAI provide conversation analytics and insights, whereas Userdesk does not offer this feature. This makes My AskAI and Helpkit more suitable for businesses that need in-depth analysis of their customer interactions.
My AskAI includes an AI email assistant, a feature not available in Helpkit or Userdesk. This capability can streamline email management and improve response times.
All three platforms support email lead capture, helping businesses gather and manage potential customer information efficiently.
Userdesk provides specific content limits ranging from 50,000 training words in the Free plan to 50,000,000 training words in the Enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Helpkit does not specify content limits.
Userdesk offers varying numbers of chatbots depending on the plan, from one chatbot in the Free and Hobby plans to 50 chatbots in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.
Helpkit provides a hosted help center, a feature not available in Userdesk or My AskAI. This can be beneficial for businesses looking to offer self-service options to their customers.
None of the three platforms offer a chatbot flow builder, which means businesses may need to rely on predefined flows or external tools for this capability.
Helpkit integrates with Notion, while Userdesk supports a variety of content sources including websites, files, Notion pages, and sitemap.xml. My AskAI offers extensive integrations with websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites, Userdesk with platforms like WordPress, Shopify, Webflow, Wix, and Slack. My AskAI provides a comprehensive range of integrations including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter through Intercom/Zendesk.
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI offers varying levels of support depending on the plan, including web, email, priority support, video support, and a success manager for Enterprise clients. Helpkit and Userdesk do not provide detailed support information.
Helpkit uses GPT-4, Userdesk offers GPT-3.5 across all plans with GPT-4 available in Growth, Pro, and Enterprise plans. My AskAI provides GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
Userdesk and My AskAI both offer API access, whereas Helpkit does not. This feature can be crucial for businesses looking to integrate AI capabilities into their existing systems.
While each platform has its strengths, My AskAI offers a comprehensive set of features including AI email assistance, human handover, extensive integrations, and robust support options, making it a strong contender for businesses seeking advanced AI customer support solutions.
