AI customer support features comparison: Helpkit vs Stonly
Helpkit and Stonly are AI customer support tools designed to deflect support tickets, thereby enhancing customer service efficiency. Helpkit offers a straightforward pricing model with a cost of $49 per 1,000 tickets or chats and various subscription plans ranging from $19 to $79 per month, alongside a dedicated AI Chatbot plan at $49 per month. It includes features such as analytics and insights and email lead capture, although it lacks human handover and an AI email assistant.
Stonly, on the other hand, does not provide a fixed price per 1,000 tickets or chats, opting instead for a price-on-application (POA) model. Its subscription plans are significantly higher, starting at $124 per month for the Starter plan and going up to $249 per month for the Business plan, with custom pricing available for the Enterprise tier. Like Helpkit, Stonly offers analytics and insights but does not support human handover, AI email assistance, or email lead capture. These distinctions highlight Helpkit’s more accessible entry-level pricing and email capture capabilities compared to Stonly’s higher-tiered and customizable pricing structure.
Full breakdown: All available features and pricing
| Feature | Helpkit | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo |
Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Helpkit pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Segment Zapier Freshpaint Rudderstack |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Introduction
Helpkit, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each of these platforms offers unique features, pricing structures, and capabilities aimed at enhancing customer support operations.
AI Customer Support Features
All three platforms—Helpkit, Stonly, and My AskAI—provide AI customer support features. These tools are designed to automate responses to common queries, thereby reducing the workload on human support agents.
AI Features for Support Agents
My AskAI stands out by offering AI features specifically designed for support agents, in addition to customer-facing AI. Helpkit and Stonly do not offer such features, making My AskAI a more comprehensive solution for support teams.
Pricing Plans
Helpkit offers a range of pricing plans starting from $19 per month for the Starter plan, up to $79 per month for the Professional plan. Stonly's pricing begins at $124 per month for the Starter plan, scaling up to a custom price for the Enterprise plan. My AskAI's plans start at $60 per month for the Essentials plan, with a 30-day free trial available on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Helpkit charges $49 per 1,000 tickets/chats. Stonly's pricing for this metric is provided on request (POA), whereas My AskAI charges $99 for the same volume.
Usage Tiers
My AskAI offers clear usage tiers: Essentials allows for 200 conversations per month, Pro for 1,000 conversations per month, and Enterprise offers unlimited conversations. Additional conversations are charged at $0.10 each. Helpkit and Stonly do not provide specific usage tiers.
Human Handover
My AskAI supports human handover, enabling seamless transitions from AI to human agents when necessary. This feature is not available in Helpkit or Stonly.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses to understand and improve their customer interactions.
AI Email Assistant
My AskAI includes an AI email assistant feature, which is absent in both Helpkit and Stonly. This feature can automate and optimize email responses, further reducing the manual workload.
Email Lead Capture
Both Helpkit and My AskAI offer email lead capture capabilities, while Stonly does not. This feature helps in gathering potential customer information for follow-up.
Content Limits
My AskAI provides unlimited webpages and documents across all its plans, updated automatically. Helpkit and Stonly do not specify content limits in their offerings.
Number of Chatbots/Agents
My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit and Stonly do not specify the number of chatbots or agents they provide.
Hosted Help Centre
Helpkit and Stonly both offer a hosted help center, whereas My AskAI does not include this feature.
Chatbot Flow Builder
None of the three platforms—Helpkit, Stonly, or My AskAI—offer a chatbot flow builder feature.
Integrations (Content/Knowledge)
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Helpkit integrates with Notion, while Stonly does not specify its content/knowledge integrations.
Integrations (End Users)
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms. Helpkit integrates with websites, while Stonly supports Segment, Zapier, Freshpaint, and Rudderstack.
Compliance
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
Support
Support details for Helpkit are not provided. Stonly mentions priority support and a dedicated account executive for its Enterprise plan. My AskAI offers different support levels: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise.
AI Models Available
Helpkit uses GPT-4, while My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. Stonly does not specify the AI models it uses.
API Access
Both My AskAI and Stonly offer API access, whereas Helpkit does not.
Conclusion
My AskAI distinguishes itself with comprehensive AI features for both customers and support agents, clear usage tiers, extensive integrations, and a variety of support options. While Helpkit and Stonly have their strengths, My AskAI provides a more all-encompassing solution for businesses looking to leverage AI in customer support.
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