Helpkit and SiteGPT are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a pricing model of $49 per 1,000 tickets or chats, with monthly plans ranging from $19 to $79, and a specific AI Chatbot plan for $49 per month. While it provides analytics and insights, it does not include human handover or an AI email assistant, but it does support email lead capture.
In contrast, SiteGPT charges $25 per 1,000 tickets or chats and offers tiered usage plans, from a Starter plan at $49 per month to an Enterprise plan starting at $999 per month, with additional options for removing branding and purchasing extra messages. SiteGPT includes human handover and analytics/insights, along with email lead capture, but like Helpkit, it does not feature an AI email assistant. This tiered approach and lower cost per interaction position SiteGPT as a potentially more scalable solution for varying business needs.
| Feature | Helpkit | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $25 | $99 |
| Usage Tiers | Not provided | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms—Helpkit, SiteGPT, and My AskAI—offer AI customer support features. However, when it comes to advanced AI features for support agents, Helpkit falls short as it does not provide these capabilities, whereas both SiteGPT and My AskAI do.
Helpkit offers a variety of plans with its AI chatbot priced at $49 per month. SiteGPT's plans start at $49 per month and can go up to $999 per month for enterprise solutions, with additional costs for removing branding and extra messages. My AskAI provides plans starting at $60 per month, with a 30-day free trial on all plans, which does not require a credit card.
For AI pricing per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25. Helpkit charges $49, while My AskAI is priced at $99.
SiteGPT offers clear usage tiers, starting from 4,000 messages per month to unlimited messages for enterprise plans. My AskAI provides 200 conversations per month for its Essentials plan, scaling up to unlimited conversations for enterprise users, with an additional charge of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, a feature that Helpkit lacks. This capability allows seamless transition from AI to human agents when necessary.
All three platforms—Helpkit, SiteGPT, and My AskAI—offer conversation analytics and insights, aiding in better understanding and improving customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Helpkit or SiteGPT.
All three platforms support email lead capture, which helps in gathering potential customer information.
SiteGPT has specific content limits based on the plan, ranging from 200 to 100,000 training web pages. My AskAI, however, offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility.
SiteGPT's plans range from 1 chatbot to unlimited chatbots for enterprise users. My AskAI offers 1 chatbot in both its Essentials and Pro plans, with the option for unlimited chatbots in the Enterprise plan. Helpkit does not provide specific information on the number of chatbots or agents.
Helpkit offers a hosted help center, a feature not available in SiteGPT or My AskAI.
None of the three platforms—Helpkit, SiteGPT, and My AskAI—offer a chatbot flow builder.
Helpkit integrates with Notion. SiteGPT supports a wide range of integrations, including Google Drive, Dropbox, OneDrive, and more. My AskAI also offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and several others, making it highly versatile.
Helpkit integrates with websites. SiteGPT offers a broader range of integrations, including Google Chat, Messenger, Slack, and more. My AskAI provides the most extensive list of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various other platforms, ensuring comprehensive end-user support.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
SiteGPT offers varied levels of support based on the plan, from email support to a custom support solution for enterprise users. My AskAI provides web and email support for Essentials users, priority support for Pro users, and dedicated Slack and success manager support for enterprise users. Helpkit does not provide specific details on support.
Helpkit and SiteGPT use GPT-4. My AskAI uses GPT-4o for its Essentials and Pro plans, and offers additional models like Claude and Gemini for Enterprise users.
Both SiteGPT and My AskAI offer API access, a feature not available with Helpkit.
My AskAI stands out with its extensive integrations, unlimited content limits, and unique features like the AI email assistant. While Helpkit offers a hosted help center and basic AI customer support features, SiteGPT provides a middle ground with varied pricing and usage tiers.
