Helpkit and Neople are both AI customer support tools designed to help businesses deflect support tickets. Helpkit offers a more budget-friendly solution, charging $49 per 1,000 tickets or chats. It includes features such as analytics and insights, and email lead capture, but does not support human handover or AI email assistance. Helpkit's pricing plans range from a Starter plan at $19 per month to a Professional plan at $79 per month, with an additional AI Chatbot service priced at $49 per month.
Neople, on the other hand, is positioned at a significantly higher price point, charging $334 per 1,000 tickets or chats. The pricing plans for Neople start at €1500 per month for the Junior plan and go up to €2500 per month for the Medior plan, with additional costs for the Senior plan. Specific details about human handover, analytics, insights, and email lead capture are not provided for Neople, which may indicate a focus on higher-tier services or bespoke solutions.
| Feature | Helpkit | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $334 | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Helpkit pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | TBC | Yes |
Helpkit, Neople, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs. Here's a detailed comparison of these three tools.
Helpkit and My AskAI both offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. Neople, however, does not provide AI customer support features but focuses on AI features for support agents.
Neople and My AskAI offer AI features specifically designed for support agents, enhancing their ability to resolve customer queries efficiently. Helpkit does not provide these features, focusing solely on customer-facing AI support.
Helpkit offers three main pricing plans: Starter ($19/mo), Business ($39/mo), and Professional ($79/mo), with an additional AI Chatbot plan at $49/mo. Neople's pricing is significantly higher, starting from €1500/mo for the Junior plan, up to €2500/mo for the Medior plan, with the Senior plan adding €1000/mo. My AskAI provides more flexible pricing with the Essentials plan at $60, Pro at $99, and Enterprise available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When considering the cost per 1,000 tickets or chats, Helpkit charges $49, Neople charges a much higher $334, while My AskAI charges $99. This makes Helpkit the most cost-effective option in this category.
My AskAI clearly defines its usage tiers: Essentials allows 200 conversations per month, Pro offers 1,000 conversations, and Enterprise provides unlimited conversations. Additional conversations are billed at $0.10 each. Helpkit and Neople do not specify their usage tiers.
My AskAI supports human handover, enabling seamless transition from AI to human agents when needed. Helpkit does not offer this feature, and it is not specified for Neople.
Both Helpkit and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality. This feature is not mentioned for Neople.
My AskAI includes an AI email assistant, a feature not available in Helpkit or Neople. This can significantly enhance email management and response times.
Helpkit and My AskAI both offer email lead capture capabilities, whereas this feature is not specified for Neople.
My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Content limits for Helpkit and Neople are not provided.
My AskAI provides detailed information on the number of chatbots/agents: Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. This information is not provided for Helpkit and Neople.
Helpkit offers a hosted help center, a feature not available in My AskAI. Information about this feature for Neople is not provided.
None of the three platforms, including My AskAI, offer a chatbot flow builder.
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Helpkit integrates with Notion, while Neople's integrations are not specified.
My AskAI offers extensive end-user integrations, including Website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Helpkit and Neople do not provide detailed information on end-user integrations.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, a certification not held by Helpkit and My AskAI.
My AskAI provides varying levels of support: Essentials plan includes web and email support, Pro plan adds priority web, email, and video support, and Enterprise plan offers support via Slack and a dedicated success manager. Support details for Helpkit and Neople are not provided.
My AskAI uses GPT-4 across all plans, with the Enterprise plan also offering Claude and Gemini models. Helpkit uses GPT-4, while Neople's AI models are not specified.
My AskAI provides API access, a feature not available in Helpkit. Information about API access for Neople is not provided.
In summary, My AskAI stands out with its comprehensive feature set, flexible pricing, and extensive integrations, making it a versatile choice for businesses seeking robust AI customer support solutions. Helpkit offers a more budget-friendly option with basic features, while Neople focuses on high-end support agent capabilities at a premium price.
