AI customer support features comparison: Helpkit vs LiveHelpNow
Helpkit and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer interactions. Helpkit offers a straightforward pricing model with a cost of $49 per 1,000 tickets or chats and provides various subscription plans ranging from $19 to $79 per month, with an additional AI Chatbot service priced at $49 per month. Key features of Helpkit include analytics and insights, and email lead capture, but it lacks human handover and an AI email assistant.
LiveHelpNow, on the other hand, operates on a price-on-application (POA) basis for its per 1,000 tickets or chats, with detailed pricing for individual service components. For example, live chat and texting, ticket management, and the knowledge base each cost $21 per agent, while call management is $9 per agent. The company also offers a chatbot for $95 per month and a more advanced AI solution, Hue AI, for $300 per month. LiveHelpNow includes human handover, analytics and insights, and email lead capture, but similar to Helpkit, it does not feature an AI email assistant. This comprehensive pricing structure allows for more tailored solutions depending on the specific needs of the business.
Full breakdown: All available features and pricing
| Feature | Helpkit | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo |
Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | POA | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Website Documents Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Overview of AI Customer Support Tools
Helpkit, LiveHelpNow, and My AskAI are AI customer support tools aimed at deflecting support tickets and enhancing customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
AI Customer Support Features
All three platforms—Helpkit, LiveHelpNow, and My AskAI—offer AI customer support features. However, when it comes to providing additional AI features for support agents, Helpkit falls short. Both LiveHelpNow and My AskAI offer these capabilities, making them more comprehensive options for businesses looking to empower their support teams.
Pricing Plans
Helpkit offers a variety of pricing plans, ranging from $19 to $79 per month, with an additional $49 per month for their AI Chatbot. LiveHelpNow's pricing is segmented per agent and feature, with costs ranging from $9 to $300 per month, depending on the services selected. My AskAI provides three pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be appealing for businesses wanting to test the service before committing.
AI Pricing and Usage Tiers
For AI pricing per 1,000 tickets or chats, Helpkit charges $49, while My AskAI charges $99. LiveHelpNow's pricing for this metric is not provided and is likely determined on a case-by-case basis. My AskAI also offers clear usage tiers, with the Essentials plan covering 200 conversations per month, Pro covering 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Human Handover and Conversation Analytics
Human handover capabilities are available in LiveHelpNow and My AskAI, but not in Helpkit. All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
Additional AI Features
One unique feature of My AskAI is its AI Email Assistant, which is absent in both Helpkit and LiveHelpNow. This feature can be particularly useful for businesses looking to automate and streamline email responses.
Email Lead Capture and Hosted Help Centre
All three platforms support email lead capture. However, when it comes to hosting a help center, Helpkit and LiveHelpNow provide this feature, while My AskAI does not.
Integrations
Helpkit integrates with Notion for content and knowledge management. LiveHelpNow offers a variety of integrations, but specifics are not provided. My AskAI stands out with extensive integration options, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more. This makes My AskAI highly versatile and adaptable to various business needs.
Compliance and Support
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering tiered support based on the plan, including web, email, priority web, video, Slack, and a dedicated success manager for Enterprise clients. Support options for Helpkit and LiveHelpNow are not specified.
AI Models and API Access
Helpkit uses GPT-4 for its AI models, while My AskAI offers a choice between GPT-4o, Claude, and Gemini for its Enterprise plan. LiveHelpNow does not specify its AI models. Both LiveHelpNow and My AskAI provide API access, unlike Helpkit.
Conclusion
In summary, My AskAI offers a robust set of features and integrations, along with clear pricing and usage tiers, making it a strong contender in the AI customer support market. Its unique AI Email Assistant and extensive integration capabilities provide additional value over competitors like Helpkit and LiveHelpNow.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
