AI customer support features comparison: Helpkit vs LivechatAI

Overview of AI Customer Support Tools

Helpkit, LivechatAI, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets by providing automated assistance. Each platform offers unique features and pricing structures, catering to different business needs.

AI Customer Support Features

All three platforms – Helpkit, LivechatAI, and My AskAI – offer AI customer support features. This core functionality ensures that they can handle customer inquiries and reduce the load on human support agents.

AI Features for Support Agents

Helpkit does not provide AI features specifically for support agents, whereas both LivechatAI and My AskAI do. This capability in LivechatAI and My AskAI can enhance the efficiency of human agents by providing them with AI-driven insights and assistance.

Pricing Plans

Helpkit's pricing starts at $19 per month for the Starter plan and goes up to $79 per month for the Professional plan, with an additional $49 per month for their AI Chatbot. LivechatAI offers a free plan and several paid plans ranging from $39 to $389 per month. My AskAI's pricing begins at $60 per month for the Essentials plan and goes up to $99 for the Pro plan, with custom pricing available for the Enterprise plan. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Helpkit charges $49 per 1,000 tickets/chats, LivechatAI charges $55, and My AskAI charges $99. This makes Helpkit the most cost-effective option in terms of AI pricing per ticket/chat.

Usage Tiers

Helpkit does not provide detailed usage tiers. LivechatAI offers a range of tiers from 100 GPT-4 messages on the free plan to unlimited messages on the Advanced and Expert plans. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

LivechatAI and My AskAI both support human handover, allowing seamless transition from AI to human agents. Helpkit does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses to analyze and improve their customer support interactions.

AI Email Assistant

Only My AskAI offers an AI email assistant, which can help in managing and responding to customer emails, adding another layer of automation to customer support.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information through their AI chat interactions.

Content Limits

Helpkit does not specify content limits. LivechatAI offers unlimited content with a 100M character limit on the Basic, Pro, Advanced, and Expert plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Helpkit does not specify the number of chatbots/agents allowed. LivechatAI offers varying numbers of AI bots depending on the plan, from 1 on the Free and Basic plans to 10 on the Expert plan. My AskAI allows for 1 chatbot with 2 modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

Helpkit offers a hosted help center, whereas LivechatAI and My AskAI do not provide this feature.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

Helpkit integrates with Notion. LivechatAI supports integration with websites, various file types, sitemaps, and Q&A content. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Helpkit integrates with websites. LivechatAI connects with Slack, WhatsApp, and Make.com. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. LivechatAI offers different levels of support depending on the plan, with live chat available on paid plans. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support through Slack and a success manager on the Enterprise plan.

AI Models Available

Helpkit uses GPT-4. LivechatAI offers GPT-4o, Llama, Mistral, and Claude. My AskAI uses GPT-4o on the Essentials and Pro plans and provides options for GPT-4o, Claude, and Gemini on the Enterprise plan.

API Access

Helpkit does not offer API access. Both LivechatAI and My AskAI provide API access, allowing for more advanced integrations and customizations.