Helpkit and Kommunicate are AI customer support tools designed to deflect support tickets and streamline customer interactions. Helpkit offers a cost-effective solution with pricing at $49 per 1,000 tickets/chats, and its plans range from a Starter plan at $19 per month to a Professional plan at $79 per month. Helpkit includes features such as analytics/insights and email lead capture but lacks human handover and an AI email assistant. Its dedicated HelpKit AI Chatbot is priced at $49 per month.
Kommunicate, on the other hand, is priced at $84 per 1,000 tickets/chats and offers three usage tiers: Lite, Advanced, and Enterprise, with the Lite plan starting at $100 per month. It includes human handover, analytics/insights, and email lead capture, but also does not feature an AI email assistant. Kommunicate's plans cater to different levels of message volume, with the Advanced plan accommodating up to 5,000 messages and the Enterprise plan offering custom pricing for higher needs.
Overall, Helpkit positions itself as a more budget-friendly option with essential features for small to mid-sized businesses, whereas Kommunicate provides a more comprehensive solution with human handover capabilities, catering to businesses with higher messaging volumes and more complex support needs.
| Feature | Helpkit | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $84 | $99 |
| Usage Tiers | Not provided | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each of these platforms offers unique features, pricing models, and capabilities. This summary will provide an objective comparison to help you understand the strengths and positioning of each tool.
All three platforms—Helpkit, Kommunicate, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Helpkit or Kommunicate.
Helpkit offers a range of plans starting from $19 per month for the Starter plan to $79 per month for the Professional plan, with an additional HelpKit AI Chatbot feature for $49 per month. Kommunicate’s pricing starts at $100 per month for the Lite plan and goes up to $200 per month for the Advanced plan, with custom pricing for enterprise solutions. My AskAI offers plans starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies among the platforms. Helpkit charges $49, Kommunicate charges $84, and My AskAI charges $99. While My AskAI has a higher cost per 1,000 interactions, its additional features for support agents and other benefits may justify the price.
Helpkit does not specify usage tiers. Kommunicate offers 1,000 messages for the Lite plan and 5,000 messages for the Advanced plan, with custom pricing for enterprise usage. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Additional conversations beyond the limits are charged at $0.10 each.
Both Kommunicate and My AskAI support human handover, enabling seamless transition from AI to human agents when necessary. Helpkit does not offer this feature.
All three platforms—Helpkit, Kommunicate, and My AskAI—offer conversation analytics and insights, providing valuable metrics and data to improve customer support strategies.
My AskAI is the only platform among the three that offers an AI email assistant, enhancing its utility for handling email inquiries alongside chat-based support.
All three platforms provide email lead capture capabilities, helping businesses gather potential customer information for follow-up and marketing purposes.
Helpkit does not provide specific information on content limits. Kommunicate’s content limits are also not specified for the Lite and Advanced plans, with custom limits for the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates.
Helpkit does not specify the number of chatbots or agents available. Kommunicate’s details are not specified for the Lite and Advanced plans, with custom options for the Enterprise plan. My AskAI offers one chatbot with public and private modes for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Helpkit provides a hosted help center, whereas Kommunicate and My AskAI do not offer this feature.
Kommunicate includes a chatbot flow builder, allowing users to create customized conversation flows. Helpkit and My AskAI do not offer this feature.
Helpkit integrates with Notion. Kommunicate supports web scraping, FAQs, documents, existing customer interactions, and several CRM platforms like Zendesk and Salesforce. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates primarily with websites. Kommunicate has a broader range of integrations listed on their website. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat solutions, as well as social media platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk integration.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with Kommunicate offering live chat and more personalized support for higher-tier plans. My AskAI provides escalating support options from web and email support for Essentials to dedicated Slack channels and success managers for Enterprise customers.
Helpkit and Kommunicate use GPT-4 models. My AskAI offers GPT-4o for its Essentials and Pro plans and additional models like Claude and Gemini for the Enterprise plan. Both Kommunicate and My AskAI provide API access, whereas Helpkit does not.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI capabilities for support agents, extensive integrations, and a comprehensive support system. This makes it a versatile choice for businesses looking to enhance both their AI and human customer support operations.
