Helpkit and HappyChat AI are AI customer support tools designed to deflect support tickets by automating responses and handling customer queries. Helpkit offers a pricing structure of $49 per 1,000 tickets or chats, with monthly plans ranging from $19 for the Starter plan to $79 for the Professional plan. Additionally, Helpkit provides a dedicated AI Chatbot service for $49 per month. It includes features such as analytics and insights, and email lead capture, but it lacks human handover and an AI email assistant.
HappyChat AI, on the other hand, charges $24 per 1,000 tickets or chats and offers a wider range of usage tiers, starting from a free plan with 50 messages per month to an Enterprise plan at $399 per month for up to 50,000 messages. Like Helpkit, HappyChat AI includes analytics and insights, and email lead capture, but also does not support human handover or an AI email assistant. HappyChat AI's tiered pricing structure provides more flexibility for businesses with varying support needs, potentially catering to a broader range of customers.
| Feature | Helpkit | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers distinct features and pricing plans, catering to different business needs and scales.
All three platforms—Helpkit, HappyChat AI, and My AskAI—offer AI customer support features. However, only My AskAI extends its AI capabilities to support agents, providing a more comprehensive solution for customer service teams.
Helpkit's pricing starts at $19 per month for the Starter plan, scaling up to $79 per month for the Professional plan. The HelpKit AI Chatbot is an additional $49 per month. HappyChat AI offers a free plan and paid plans ranging from $19 to $399 per month. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 and an Enterprise plan available upon request. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Helpkit charges $49, HappyChat AI charges $24, and My AskAI charges $99. This makes HappyChat AI the most cost-effective option in this specific pricing category.
Helpkit does not provide specific usage tiers. HappyChat AI offers a range from 50 messages per month on the free plan to 50,000 messages per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Among the three, only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature can be crucial for handling complex customer queries.
All three platforms—Helpkit, HappyChat AI, and My AskAI—offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Helpkit or HappyChat AI. This can help automate and streamline email-based customer support.
All platforms support email lead capture, ensuring businesses can efficiently gather and manage customer leads.
Helpkit does not specify content limits. HappyChat AI has varying limits based on the plan, from 20 source pages on the free plan to 10,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, automatically updating content.
Helpkit does not provide information on the number of chatbots or agents. HappyChat AI's plans range from 1 chatbot on the free plan to 50 on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Helpkit includes a hosted help center, a feature not available in HappyChat AI or My AskAI.
None of the platforms—Helpkit, HappyChat AI, or My AskAI—offer a chatbot flow builder, which could be a consideration for businesses needing customized interaction flows.
Helpkit integrates with Notion. HappyChat AI supports multiple integrations, including websites, files (PDF, DOCX), and sitemaps. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and many more.
Helpkit integrates with websites. HappyChat AI supports platforms like WordPress, Webflow, and Shopify, with more integrations coming soon. My AskAI boasts a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, and many others, making it highly versatile.
All three platforms are GDPR compliant. Only HappyChat AI is SOC-2 compliant. My AskAI offers robust support with web, email, video, and a success manager for Enterprise plans. HappyChat AI provides varying levels of support based on the plan, from chat support on the free plan to an account manager on the Enterprise plan.
Helpkit uses GPT-4. HappyChat AI uses GPT-3 for most plans, with GPT-4 available on higher tiers. My AskAI uses GPT-4o across all plans, with additional options for Claude and Gemini on the Enterprise plan.
Both HappyChat AI and My AskAI offer API access, while Helpkit does not.<
