Helpkit and Dante are AI customer support tools designed to deflect support tickets and streamline customer interactions. Helpkit offers a straightforward pricing model, charging $49 per 1,000 tickets or chats, with monthly subscription plans ranging from $19 to $79 depending on the tier. It includes features such as analytics and insights, and email lead capture, but lacks human handover and AI email assistant capabilities. Helpkit's offerings are relatively simple, focusing on core functionalities without extensive customization options.
Dante, on the other hand, presents a more flexible and tiered pricing structure, starting from a free plan with 50 message credits and scaling up to a business plan at $399 per month. The cost per 1,000 tickets or chats is lower at $25. Dante also supports human handover, which can be crucial for complex customer interactions, and provides a variety of additional features and add-ons such as unlimited AI messages, chat records, and custom domains. Both platforms include analytics and insights as well as email lead capture, but Dante's extensive customization options and tiered usage plans might appeal to businesses with varying needs and budgets.
| Feature | Helpkit | Dante | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Entry - $9/mo Premium - $99/mo Professional - $199/mo Business - $399 Unlimited AI Messages - $49/mo Remove 'Powered by Dante' - $29/mo Chat Records - $49/mo Extra Chatbots - $5 per 1 chatbot/mo Extra Message Credits - $10 per 1000 message credits/mo Custom Domains - $5/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $25 | $99 |
| Usage Tiers | Not provided | Free - 50 Message Credits Entry - 1,000 Message Credits Premium - 10,000 Message Credits Professional - 20,000 Message Credits Business - 40,000 Message Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Dante pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500K Characters per Chatbot Entry - 15M Characters per Chatbot Premium - 25M Characters per Chatbot Professional - 50M Characters per Chatbot Business - 100M Characters per Chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Chatbots Entry - 5 Chatbots Premium - 10 Chatbots Professional - 20 Chatbots Business - 40 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Website Zotero Library YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Wordpress Google Drive Discord Facebook Messenger Squarespace Outlook Wix Zendesk Slack Microsoft Teams Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - No mentioned Entry - Discord community Premium - Discord community, API Setup Support Professional - Discord community, API Setup Support Business - Discord community, API Setup Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-3.5 Turbo GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Below, we compare these three platforms based on their key features, pricing, and capabilities.
All three platforms, Helpkit, Dante, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which is not available with Helpkit or Dante.
Helpkit offers a range of plans from $19/mo to $79/mo, with an additional AI chatbot feature for $49/mo. Dante's pricing is more segmented, starting from a free plan and going up to $399/mo, with various add-ons such as unlimited AI messages and custom domains. My AskAI's pricing is more straightforward, with plans ranging from $60 to $99, and a custom-priced enterprise option. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets/chats, Helpkit charges $49, Dante $25, and My AskAI $99. Although My AskAI's rate is higher, it includes comprehensive features and integrations that may justify the cost.
Helpkit does not provide specific usage tiers. Dante offers a range from 50 message credits on the free plan to 40,000 message credits on the business plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
Both Dante and My AskAI support human handover, while Helpkit does not. All three platforms offer conversation analytics and insights, which are crucial for improving customer support strategies.
My AskAI is the only platform that includes an AI email assistant, a feature absent in both Helpkit and Dante. All three platforms do, however, offer email lead capture capabilities.
Helpkit does not specify content limits or the number of chatbots/agents. Dante provides detailed content limits and chatbot tiers, ranging from 500K characters on the free plan to 100M characters on the business plan. My AskAI offers unlimited webpages and documents across all plans, with the number of chatbots/agents ranging from one (with public and private modes) to unlimited on the Enterprise plan.
Helpkit offers a hosted help center, which is not available with Dante or My AskAI. None of the three platforms provide a chatbot flow builder.
Helpkit integrates primarily with Notion for content and knowledge management. Dante has a broader range of content integrations, including websites, YouTube, Google Drive, and others. My AskAI offers extensive integrations for both content (e.g., Google Drive, Notion, Confluence) and end-user platforms (e.g., Zendesk, Intercom, Slack, Teams).
All three platforms are GDPR compliant but do not meet SOC-2 compliance standards. In terms of support, My AskAI provides more comprehensive options, including priority support and a dedicated success manager for enterprise clients.
Helpkit uses GPT-4, while Dante offers multiple models like GPT-3.5 Turbo and GPT-4o mini. My AskAI uses GPT-4o across all plans and offers additional models for enterprise clients. Both Dante and My AskAI provide API access, a feature not available with Helpkit.
In summary, while all three platforms offer robust AI customer support features, My AskAI differentiates itself with additional AI features for support agents, extensive integrations, and comprehensive support options. These factors may justify its higher pricing and make it a strong contender in the market.
