Helpkit and CustomGPT are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Helpkit offers a more cost-effective solution with a price of $49 per 1,000 tickets or chats, and it provides several pricing plans including Starter at $19 per month, Business at $39 per month, Professional at $79 per month, and a dedicated HelpKit AI Chatbot plan at $49 per month. Key features of Helpkit include analytics and insights, and email lead capture, though it lacks a human handover function and an AI email assistant.
CustomGPT, on the other hand, is positioned as a premium service with a higher price of $250 per 1,000 tickets or chats. It offers different usage tiers: Standard with 1,000 GPT-4 queries per month at $99, Premium with 5,000 GPT-4 queries per month at $499, and a customizable Enterprise plan. Similar to Helpkit, CustomGPT includes analytics and insights and email lead capture, but also does not support human handover or AI email assistant functionalities. The higher pricing of CustomGPT reflects its use of GPT-4, which may provide more advanced capabilities compared to Helpkit.
| Feature | Helpkit | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $250 | $99 |
| Usage Tiers | Not provided | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and assist in customer interactions. Each platform offers unique features, pricing structures, and capabilities aimed at enhancing customer support experiences.
All three platforms—Helpkit, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which neither Helpkit nor CustomGPT offer.
Helpkit offers a range of pricing plans starting from $19/month for the Starter plan to $79/month for the Professional plan. Additionally, there is a specific HelpKit AI Chatbot plan at $49/month. CustomGPT's pricing is significantly higher, with the Standard plan at $99/month and the Premium plan at $499/month. My AskAI offers competitive pricing with the Essentials plan at $60/month and the Pro plan at $99/month. All My AskAI plans come with a 30-day free trial that does not require a credit card.
The cost per 1,000 tickets/chats varies among the platforms. Helpkit charges $49, CustomGPT charges $250, and My AskAI charges $99. Helpkit offers the most economical rate, while CustomGPT's rate is the highest.
Helpkit does not provide detailed information on usage tiers. CustomGPT offers three tiers: Standard with 1,000 GPT-4 queries per month, Premium with 5,000 GPT-4 queries per month, and custom options for Enterprise plans. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Additional conversations beyond these limits cost $0.10 each.
My AskAI is the only platform that supports human handover, a critical feature for complex customer interactions that require human intervention. Neither Helpkit nor CustomGPT offer this feature.
All three platforms—Helpkit, CustomGPT, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI offers an AI email assistant, a feature not available in either Helpkit or CustomGPT. This can streamline email responses and enhance productivity for support teams.
All three platforms—Helpkit, CustomGPT, and My AskAI—provide email lead capture capabilities, allowing businesses to gather leads directly from customer interactions.
Helpkit does not specify content limits. CustomGPT offers varying limits based on the plan: 60 million words for the Standard plan and 300 million words for the Premium plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Helpkit does not specify the number of chatbots or agents. CustomGPT offers 10 custom chatbots for the Standard plan and 100 for the Premium plan. My AskAI provides one chatbot with two modes (public and private) for both the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Helpkit offers a hosted help center, a feature not available in either CustomGPT or My AskAI.
None of the platforms—Helpkit, CustomGPT, or My AskAI—offer a chatbot flow builder.
Helpkit integrates with Notion. CustomGPT offers a wide range of integrations, including websites, helpdesks, knowledge bases, public web content, and various file types. My AskAI also supports extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites. CustomGPT offers multiple user-end integrations, including private and public share links, embed widgets, live chat widgets, and more. My AskAI supports a broad range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat and social media platforms.
All three platforms—Helpkit, CustomGPT, and My AskAI—are GDPR compliant, but none are SOC-2 compliant. Support structures vary, with CustomGPT offering tiered support based on the plan and My AskAI providing web, email, video, and Slack support, along with a success manager for Enterprise plans.
Helpkit uses GPT-4, while CustomGPT offer
