Helpkit and Customerly are AI customer support tools designed to deflect support tickets and streamline customer service operations. Helpkit offers a more affordable pricing structure, charging $49 per 1,000 tickets/chats, and provides various price plans including a Starter plan at $19 per month and a Professional plan at $79 per month. Key features of Helpkit include analytics and insights, and email lead capture, although it does not support human handover or an AI email assistant.
On the other hand, Customerly is positioned at a higher price point, charging $300 per 1,000 tickets/chats, with usage-based billing across its Startup, Pro, and Enterprise tiers. Customerly's Essential plan starts at $9 per month, with more advanced plans reaching up to $299 per month. It offers comprehensive features such as human handover, analytics and insights, an AI email assistant, and email lead capture. This positions Customerly as a more feature-rich but costlier solution compared to Helpkit.
| Feature | Helpkit | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $300 | $99 |
| Usage Tiers | Not provided | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Customerly, and My AskAI are AI customer support tools aimed at deflecting support tickets. These platforms offer various features, pricing plans, and capabilities to cater to different business needs. This summary provides an objective comparison of these three tools, highlighting their key features and pricing structures.
All three platforms—Helpkit, Customerly, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which is not available in Helpkit and Customerly.
Helpkit offers a range of pricing plans starting from $19 per month for the Starter plan to $79 per month for the Professional plan. Their AI Chatbot feature is priced separately at $49 per month. Customerly's plans range from $9 per month for the Essential plan to $299 per month for the Enterprise plan. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing available on request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
For AI services, Helpkit charges $49 per 1,000 tickets/chats, while Customerly charges $300 for the same. My AskAI charges $99, making it a more cost-effective option compared to Customerly.
Customerly operates on a usage-based billing model for all plans except the Essential plan, which is not available. My AskAI offers clear usage tiers: 200 conversations per month for the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan. Additional conversations beyond these limits are charged at $0.10 each.
Both Customerly and My AskAI support human handover, allowing conversations to be transferred from the AI to a human agent. Helpkit does not offer this feature.
All three platforms—Helpkit, Customerly, and My AskAI—provide conversation analytics and insights to help businesses understand customer interactions better.
Customerly and My AskAI both offer AI email assistants, a feature not available in Helpkit. This can be particularly useful for businesses looking to automate email responses.
All three platforms—Helpkit, Customerly, and My AskAI—support email lead capture, helping businesses to gather and manage leads effectively.
Customerly has defined content limits based on the plan, ranging from 1,000 interactions for the Essential plan to 50,000 interactions for the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility.
My AskAI specifies the number of chatbots/agents available per plan: one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited for the Enterprise plan. Helpkit and Customerly do not provide specific details on this feature.
Helpkit and Customerly both offer a hosted help centre, while My AskAI does not. This feature can be useful for businesses looking to provide a centralized knowledge base for their customers.
Customerly includes a chatbot flow builder, enabling businesses to create custom chatbot interactions. This feature is not available in Helpkit and My AskAI.
Helpkit integrates with Notion for content and knowledge management. Customerly integrates with a help center. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Customerly supports integrations with Wordpress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers a broader range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter. Helpkit integrates with websites.
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI offers detailed support options: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise. Support options for Helpkit and Customerly are not provided.
Helpkit and Customerly both use GPT-4. My AskAI offers GPT-4 for the Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan.
Customerly and My AskAI provide API access, while Helpkit does not.
My AskAI stands out with its comprehensive AI features for support agents, cost-effective pricing for AI services, extensive integrations, and flexible content limits. While Helpkit and Customerly offer valuable features, My AskAI provides a more robust and versatile solution for businesses seeking advanced AI cus
