AI customer support features comparison:Helpkitvs CoSupport AI

Overview

Helpkit, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets through automated responses and interactions. Each of these tools offers a range of features tailored to enhance customer support efficiency, although they vary significantly in their offerings, pricing, and capabilities.

AI Customer Support Features

All three platforms—Helpkit, CoSupport AI, and My AskAI—provide AI-enabled customer support features. This core functionality is aimed at reducing the workload on human support agents by automating responses to common customer queries.

AI Features for Support Agents

While Helpkit does not offer AI features specifically for support agents, both CoSupport AI and My AskAI provide such functionalities. This makes CoSupport AI and My AskAI more versatile in supporting both customer interactions and internal support processes.

Pricing Plans

Helpkit offers multiple pricing plans: Starter at $19/month, Business at $39/month, Professional at $79/month, and a standalone HelpKit AI Chatbot at $49/month. CoSupport AI does not publicly provide its pricing details. My AskAI offers three tiers: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Helpkit charges $49 per 1,000 tickets or chats, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.

Usage Tiers

My AskAI clearly defines its usage tiers: Essentials includes 200 conversations per month, Pro offers 1,000 conversations per month, and Enterprise provides unlimited conversations. Additional conversations are billed at $0.10 each. Helpkit and CoSupport AI do not specify their usage tiers.

Human Handover

My AskAI supports human handover, allowing seamless transitions from AI to human agents when necessary. This feature is not available in Helpkit, and CoSupport AI does not provide information on this capability.

Conversation Analytics/Insights

Both Helpkit and My AskAI offer conversation analytics and insights, helping businesses understand and optimize their customer interactions. CoSupport AI does not provide details on this feature.

AI Email Assistant

Only My AskAI includes an AI email assistant, which can help automate and streamline email support. This feature is not available in Helpkit or CoSupport AI.

Email Lead Capture

Both Helpkit and My AskAI offer email lead capture functionalities, aiding in the collection of potential customer information. CoSupport AI does not provide information on this feature.

Content Limits

My AskAI offers unlimited webpages and documents across all its pricing tiers, with automatic updates. Helpkit and CoSupport AI do not specify content limits.

Number of Chatbots/Agents

My AskAI details the number of chatbots/agents available: Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. Helpkit and CoSupport AI do not provide specifics on this aspect.

Hosted Help Centre

Helpkit includes a hosted help center, whereas My AskAI does not offer this feature. Information on this capability for CoSupport AI is not available.

Chatbot Flow Builder

Neither Helpkit nor My AskAI offers a chatbot flow builder. CoSupport AI's stance on this feature is not specified.

Integrations (Content/Knowledge)

Helpkit integrates with Notion for content and knowledge management. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI does not provide details on content integrations.

Integrations (End Users)

Helpkit integrates with websites. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. CoSupport AI does not specify its end-user integrations.

Compliance

Both Helpkit and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. CoSupport AI does not provide information on compliance.

Support

My AskAI offers tiered support: Essentials plan includes web and email support, Pro plan adds priority web, email, and video support, and the Enterprise plan includes Slack and a dedicated success manager. Helpkit and CoSupport AI do not provide details on their support offerings.

AI Models Available

Helpkit uses GPT-4 for its AI capabilities. My AskAI offers GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. CoSupport AI uses its own AI models.

API Access

My AskAI provides API access, which is not available with Helpkit. CoSupport AI does not specify whether API access is available.

Conclusion

In summary, My AskAI stands out with its comprehensive feature set, clear pricing tiers, extensive integrations, and additional functionalities such as AI email assistant and human handover. While Helpkit and CoSupport AI offer competitive features, My AskAI provides a more detailed and versatile offering for businesses looking to enhance their customer support through AI.