Helpkit and Cody AI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a pricing model of $49 per 1,000 tickets or chats and provides various pricing plans, including Starter at $19 per month, Business at $39 per month, and Professional at $79 per month. Additionally, Helpkit offers a specialized AI Chatbot for $49 per month. Key features of Helpkit include analytics and insights, along with an email lead capture capability, but it lacks human handover and an AI email assistant.
Cody AI, on the other hand, is priced at $29 per 1,000 tickets or chats and offers usage tiers based on credits: Basic at 2,500 credits, Premium at 10,000 credits, and Advanced at 25,000 credits. The pricing plans for Cody AI start at $29 per month for Basic, $99 per month for Premium, and $249 per month for Advanced. While Cody AI does not provide analytics, insights, email lead capture, or an AI email assistant, it similarly does not support human handover. Both tools serve the same primary function of reducing support ticket loads, but they differ significantly in pricing structure and additional features offered.
| Feature | Helpkit | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $29 | $99 |
| Usage Tiers | Not provided | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Helpkit pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets. Each offers distinct features, pricing plans, and capabilities tailored to different user needs.
All three platforms—Helpkit, Cody AI, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, enhancing its utility in a broader range of support scenarios.
Helpkit offers four pricing plans: Starter at $19/month, Business at $39/month, Professional at $79/month, and a specialized HelpKit AI Chatbot at $49/month. Cody AI provides three tiers: Basic at $29/month, Premium at $99/month, and Advanced at $249/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and Enterprise pricing on application (POA), with a 30-day free trial available for all plans without needing a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Helpkit charges $49, Cody AI charges $29, and My AskAI charges $99. While My AskAI may appear more expensive, it offers additional features that could justify the higher cost.
Helpkit does not provide specific usage tiers. Cody AI's Basic plan includes 2,500 credits, Premium offers 10,000 credits, and Advanced provides 25,000 credits. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations, and Enterprise offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the set limits.
Human handover is an important feature for seamless customer support. My AskAI supports this feature, while Helpkit and Cody AI do not.
Both Helpkit and My AskAI offer conversation analytics and insights, which are crucial for understanding customer interactions. Cody AI, however, does not provide this feature.
My AskAI is the only platform that includes an AI email assistant, adding another layer of support capabilities not found in Helpkit or Cody AI.
Both Helpkit and My AskAI offer email lead capture capabilities, whereas Cody AI does not.
Helpkit does not specify content limits. Cody AI's Basic plan supports up to 1,000 documents, Premium up to 10,000 documents and 10,000 website pages, and Advanced up to 25,000 documents and 25,000 website pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Helpkit does not provide information on the number of chatbots or agents. Cody AI's Basic plan supports 3 bots, Premium 15 bots, and Advanced 50 bots. My AskAI's Essentials and Pro plans each support one chatbot in two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Helpkit includes a hosted help center, a feature not available in Cody AI or My AskAI.
None of the three platforms—Helpkit, Cody AI, or My AskAI—offer a chatbot flow builder.
Helpkit integrates with Notion. Cody AI supports files (pdf, docx, ppts, txt files) and websites. My AskAI offers extensive integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites. Cody AI supports Slack, Discord, and Zapier. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Helpkit and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant.
Helpkit does not specify its support options. Cody AI offers the same level of support across all plans. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Helpkit uses GPT-4. Cody AI offers GPT-4o and Claude 3.5 Sonnet. My AskAI uses GPT-4o for Essentials and Pro, with Enterprise offering a choice between GPT-4o, Claude, and Gemini.
Cody AI and My AskAI both offer API access, while Helpkit does not.
My AskAI offers a comprehensive set of features, including AI support for agents, human handover, conversation analytics, an AI email assistant, and extensive integrations, making it a versatile choice for businesses looking for robust AI customer support solutions.
