Helpkit and Chatwith are AI customer support tools designed to deflect support tickets by providing automated responses and capturing email leads. Helpkit offers a pricing structure of $49 per 1,000 tickets or chats, with monthly plans ranging from $19 to $79. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant. Helpkit's AI chatbot is available at an additional cost of $49 per month.
Chatwith, on the other hand, charges $24 per 1,000 tickets or chats and offers usage tiers that include a free plan for up to 50 messages per month, a standard plan for 2,000 messages, and a business plan for 3,000 messages. Similar to Helpkit, Chatwith provides analytics and insights, and email lead capture, but it also does not offer human handover or an AI email assistant. Chatwith's pricing plans start from $0 for the free tier, $19 for the standard tier, and $59 for the business tier, making it potentially more accessible for smaller businesses or those with lower support volumes.
| Feature | Helpkit | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each tool offers unique features and pricing structures aimed at different business needs.
All three platforms provide AI customer support features, allowing businesses to automate responses and improve efficiency. However, My AskAI stands out by offering AI features specifically for support agents, a capability not available with Helpkit or Chatwith.
Helpkit offers three main pricing tiers: Starter at $19/month, Business at $39/month, and Professional at $79/month. Additionally, they have a specific HelpKit AI Chatbot plan at $49/month. Chatwith's plans range from a free tier to a Business plan starting at $59/month. My AskAI's pricing begins at $60 for the Essentials plan, $99 for the Pro plan, and offers a customizable Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to AI pricing per 1,000 tickets or chats, Helpkit charges $49, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it includes a broader range of advanced features and integrations.
Helpkit does not provide specific usage tiers. Chatwith offers a free tier with 50 messages per month, Standard tier with 2,000 messages, and Business tier with 3,000 messages. My AskAI's tiers include Essentials with 200 conversations per month, Pro with 1,000 conversations, and Enterprise with unlimited conversations. Additional conversations beyond the limits are charged at $0.10 each.
One of the key differentiators for My AskAI is the human handover feature, which allows seamless transition from AI to human agents. This feature is not available in Helpkit or Chatwith.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer interactions.
My AskAI includes an AI email assistant, a feature absent in both Helpkit and Chatwith. This can be particularly beneficial for managing email inquiries efficiently.
All three platforms support email lead capture, enabling businesses to gather and manage leads effectively.
Helpkit does not specify content limits. Chatwith's Standard and Business plans both offer up to 10,000,000 characters. My AskAI provides unlimited webpages and documents across all plans, with content limits updated automatically.
Chatwith allows 1 chatbot in the Free and Standard plans, and 2 chatbots in the Business plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.
Helpkit offers a hosted help center, a feature not available in Chatwith or My AskAI.
None of the three platforms offer a chatbot flow builder.
Helpkit integrates with Notion. Chatwith supports various integrations, including websites, files, and YouTube. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, Helpkit supports websites. Chatwith offers a wide range of integrations, including Zapier, Shopify, WooCommerce, and Slack. My AskAI provides numerous integrations, such as Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms through Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers comprehensive support options, including web, email, priority support, and a dedicated success manager for Enterprise plans. Chatwith provides community support and varying email response times based on the plan. Helpkit's support details are not provided.
Helpkit uses GPT-4. Chatwith offers GPT-3.5 Turbo for the Standard plan and GPT-4 for the Business plan. My AskAI provides GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan. Both Chatwith and My AskAI offer API access, while Helpkit does not.
While each platform has its strengths, My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, human handover capability, and robust support options. These features position My AskAI as a versatile and powerful tool for businesses looking to enhance their customer support operations.
