Helpkit and Chatling are AI customer support tools designed to deflect support tickets and streamline customer interactions. Helpkit offers a range of pricing plans, including Starter at $19 per month, Business at $39 per month, Professional at $79 per month, and a dedicated HelpKit AI Chatbot plan at $49 per month. The cost per 1,000 tickets or chats with Helpkit is $49. Notably, Helpkit provides analytics and insights, and features email lead capture, though it lacks human handover and an AI email assistant.
Chatling, on the other hand, provides a lower cost per 1,000 tickets or chats at $16 and offers three usage tiers: Free (100 chats per month), Pro (5,500 chats per month), and Ultimate (20,000 chats per month). The pricing plans for Chatling are Free at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Similar to Helpkit, Chatling includes analytics and insights and email lead capture but does not support human handover or an AI email assistant. This makes Chatling a potentially more cost-effective solution for higher volumes of support interactions.
| Feature | Helpkit | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $16 | $99 |
| Usage Tiers | Not provided | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interaction. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms—Helpkit, Chatling, and My AskAI—provide AI customer support functionalities. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Helpkit nor Chatling provides.
Helpkit's pricing ranges from $19 to $79 per month, with an additional AI chatbot feature available for $49 per month. Chatling offers a free plan and two paid plans at $35 and $99 per month. My AskAI's plans start at $60 per month and go up to $99 per month, with an enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI usage, Helpkit charges $49 per 1,000 tickets/chats, Chatling charges $16, and My AskAI charges $99. While My AskAI's rate is higher, it includes comprehensive features and capabilities that may justify the cost for some businesses.
Chatling offers three usage tiers: Free with 100 chats per month, Pro with 5,500 chats per month, and Ultimate with 20,000 chats per month. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits. Helpkit does not provide specific usage tiers.
Human handover is supported by My AskAI, allowing seamless transition from AI to human agents when necessary. This feature is not available in Helpkit or Chatling.
All three platforms—Helpkit, Chatling, and My AskAI—offer conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant feature, which is not available in either Helpkit or Chatling. This feature can significantly enhance the efficiency of handling customer emails.
Email lead capture is supported by all three platforms, allowing businesses to gather potential customer information effectively.
Chatling has character limits based on the plan, ranging from 500,000 to 65,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with content updated automatically. Helpkit does not provide specific content limits.
Chatling's plans allow for a varying number of chatbots, from 2 in the free plan to 53 in the Ultimate plan. My AskAI provides one chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Helpkit does not specify the number of chatbots or agents.
Helpkit offers a hosted help center, a feature not provided by Chatling or My AskAI.
Chatling includes a chatbot flow builder, allowing for customized chatbot interactions. This feature is not available in Helpkit or My AskAI.
Helpkit integrates with Notion, while Chatling supports websites, knowledge bases, files, and FAQs. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites, Chatling with various platforms such as Shopify, Squarespace, and WordPress, among others. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and multiple chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter.
Both Helpkit and My AskAI are GDPR compliant, whereas Chatling is not. None of the platforms are SOC-2 compliant.
Chatling provides 24/7 email support across all plans. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and additional support via Slack and a success manager in the Enterprise plan. Helpkit does not specify its support options.
Helpkit uses GPT-4, while Chatling offers a variety of models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI uses GPT-4o for its Essentials and Pro plans and offers a choice of GPT-4o, Claude, or Gemini models for the Enterprise plan.
