Helpkit and Chatbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Helpkit charges $49 per 1,000 tickets or chats and offers several pricing plans, including Starter at $19/month, Business at $39/month, Professional at $79/month, and a specific HelpKit AI Chatbot plan at $49/month. It provides analytics and insights, as well as email lead capture capabilities, but lacks a human handover feature and an AI email assistant.
Chatbase, on the other hand, charges $25 per 1,000 tickets or chats and offers a broader range of usage tiers, from a free plan with 20 messages per month to an Unlimited plan at $399/month. Additional options include extra message credits, extra chatbots, custom domains, and the removal of the "Powered by Chatbase" branding for additional fees. Like Helpkit, Chatbase also offers analytics and insights and email lead capture, but does not include a human handover feature or an AI email assistant.
In summary, while both Helpkit and Chatbase provide essential AI-driven customer support functionalities, Chatbase offers more flexible pricing and usage options, potentially catering to a wider range of business needs. However, both platforms lack human handover and AI email assistant capabilities.
| Feature | Helpkit | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $25 | $99 |
| Usage Tiers | Not provided | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing intelligent assistance. Each platform offers varied features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Helpkit, Chatbase, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Helpkit falls short as it does not provide such capabilities. Both Chatbase and My AskAI offer AI features to assist support agents.
Helpkit offers a tiered pricing structure with plans ranging from $19 to $79 per month, plus an additional $49 per month for its AI chatbot. Chatbase provides a more diversified pricing model, starting from a free plan and going up to $399 per month. My AskAI offers three plans—Essentials at $60, Pro at $99, and an Enterprise plan with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. Helpkit charges $49, Chatbase offers the most economical rate at $25, and My AskAI charges $99. It's important to consider these costs in relation to the overall value and features provided by each platform.
Usage tiers also differ among the platforms. Helpkit does not provide specific usage tiers. Chatbase offers a range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. My AskAI's Essentials plan includes 200 conversations per month, while the Pro plan includes 1,000 conversations per month, with the Enterprise plan offering unlimited conversations. Additional conversations are charged at $0.10 each.
Human handover is a crucial feature for seamless customer support. My AskAI is the only platform among the three that offers this feature, ensuring that complex issues can be escalated to human agents when necessary.
All three platforms—Helpkit, Chatbase, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available with Helpkit or Chatbase. This can significantly enhance email management and response efficiency.
Email lead capture is supported by all three platforms, enabling businesses to collect and manage leads effectively.
Content limits vary, with Chatbase imposing character limits based on the plan, ranging from 400,000 to 11,000,000 characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
Helpkit does not specify the number of chatbots/agents included in its plans. Chatbase offers a range from 1 chatbot on the free plan to 10 chatbots on the Unlimited plan. My AskAI includes 1 chatbot with two modes (public and private) on the Essentials and Pro plans, with unlimited chatbots on the Enterprise plan.
Helpkit provides a hosted help center, a feature not offered by Chatbase or My AskAI. However, none of the platforms include a chatbot flow builder.
Helpkit integrates with Notion for content and knowledge management. Chatbase supports direct text inputs, websites, files, and Google Drive. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites, while Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI provides a broader range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies, with Chatbase offering different levels of support based on the plan, and My AskAI providing web, email, video, and Slack support, along with a success manager for the Enterprise plan.
Helpkit uses GPT-4, while Chatbase uses GPT-4o. My Ask
