Helpkit and Chat Thing are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a pricing model of $49 per 1,000 tickets or chats, with monthly subscription plans ranging from $19 to $79, plus an additional AI Chatbot service for $49 per month. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
Chat Thing, on the other hand, provides a more cost-effective solution at $13 per 1,000 tickets or chats. Its usage tiers range from a free plan with 80,000 message tokens per month to an enterprise plan at $299 per month with 120,000,000 message tokens. Similar to Helpkit, Chat Thing offers analytics and insights, and email lead capture, but also does not support human handover or an AI email assistant. Chat Thing's pricing structure and higher message token allotments may appeal to businesses with varying levels of support needs.
| Feature | Helpkit | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $13 | $99 |
| Usage Tiers | Not provided | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit,Chat Thing, andMy AskAIare AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms—Helpkit, Chat Thing, and My AskAI—provide AI customer support features aimed at reducing the workload of human support agents. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, which is not available in Helpkit or Chat Thing.
Helpkit offers tiered pricing plans starting at $19 per month for the Starter plan, going up to $79 per month for the Professional plan. Additionally, their AI Chatbot feature is priced at $49 per month. Chat Thing provides a broader range of plans, including a free tier, with prices ranging from $14 to $299 per month. My AskAI's plans start at $60 per month for Essentials, with a Pro plan at $99 and an Enterprise plan available on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI-driven support, Helpkit charges $49 per 1,000 tickets/chats. Chat Thing offers a more economical rate at $13, while My AskAI charges $99 for the same volume, reflecting its premium positioning.
Helpkit does not provide specific usage tiers. Chat Thing offers detailed usage tiers with varying message token limits, from 80,000 tokens per month in the free plan to 120,000,000 tokens per month in the Enterprise plan. My AskAI offers conversation-based usage tiers, starting from 200 conversations per month in the Essentials plan to an unlimited number in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the set limits.
My AskAI includes a human handover feature, enabling seamless transition from AI to human agents when necessary. This feature is absent in both Helpkit and Chat Thing, highlighting My AskAI's focus on integrated human-AI collaboration.
All three platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI uniquely offers an AI email assistant, a feature not available in Helpkit or Chat Thing. This capability can significantly enhance email-based customer support efficiency.
All three platforms support email lead capture, allowing businesses to gather potential customer information effectively.
Helpkit does not specify content limits, whereas Chat Thing provides detailed storage token limits across its plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, ensuring businesses can scale their content without concerns about storage limitations.
Helpkit does not specify the number of chatbots or agents supported. Chat Thing's plans range from 1 chatbot in the free tier to unlimited chatbots in the Enterprise plan. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
Helpkit offers a hosted help center, a feature not provided by Chat Thing or My AskAI.
None of the three platforms offer a chatbot flow builder, indicating a potential area for future development.
Helpkit integrates with Notion for content and knowledge management. Chat Thing supports multiple integrations, including YouTube, Google Drive, and Notion. My AskAI offers extensive integrations with various platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing comprehensive connectivity options for businesses.
Helpkit and Chat Thing offer integrations for websites, with Chat Thing also supporting mobile apps, social media platforms, and more. My AskAI provides a wide range of end-user integrations, including Zendesk, Intercom, Slack, Teams, and various social media platforms, ensuring robust connectivity for customer interactions.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with Chat Thing offering community support in the free plan and escalating levels of support in higher-tier plans. My AskAI provides web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise customers.
Helpkit and Chat Thing use GPT-4, with Chat Thing also offering GPT-4o. My AskAI offers a range of AI models, including GPT-4o, Claude, and Gemini, across different plans. Both Chat Thing and My AskAI provide API access, while Helpkit does not.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional support agent features, extensive integrations, and comprehensive usage tiers. Its premium pricing reflects these advanced capabilities, making it a suitable choice for businesses seeking a highly integrated and scalable AI customer support solution.
