Helpkit and Chaindesk are AI customer support tools designed to help businesses deflect support tickets through automated interactions. Helpkit offers a tiered pricing model with plans ranging from $19 to $79 per month, and an additional HelpKit AI Chatbot plan at $49 per month. The cost per 1,000 tickets or chats is $49. Key features include analytics and insights, and email lead capture, though it lacks human handover and an AI email assistant.
Chaindesk, on the other hand, provides a more granular pricing structure with usage tiers that range from a free plan with 100 message credits per month to an enterprise plan at $499 per month for 100,000 message credits. The cost per 1,000 tickets or chats is lower at $13. Chaindesk includes human handover, analytics and insights, an AI email assistant, and email lead capture. This makes Chaindesk potentially more versatile for businesses looking for comprehensive AI customer support solutions.
| Feature | Helpkit | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $13 | $99 |
| Usage Tiers | Not provided | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Helpkit, Chaindesk, and My AskAI, offer AI customer support features. These tools are designed to handle common customer queries, thereby reducing the load on human support agents.
Helpkit and Chaindesk do not offer AI features specifically for support agents. In contrast, My AskAI provides these features, enhancing the capabilities of human agents and improving the overall efficiency of customer support operations.
Helpkit's pricing plans range from $19 to $79 per month, with an additional AI Chatbot feature at $49 per month. Chaindesk offers a free tier and paid plans ranging from $25 to $499 per month. My AskAI's plans start at $60, go up to $99, and offer an enterprise option priced on application. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
Helpkit charges $49 per 1,000 tickets/chats, while Chaindesk is more economical at $13. My AskAI's rate is $99, reflecting its advanced features and capabilities.
Helpkit does not provide specific usage tiers. Chaindesk's tiers range from 100 message credits per month in the free plan to 100,000 in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Chaindesk and My AskAI both support human handover, allowing seamless transition from AI to human agents. Helpkit does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Chaindesk and My AskAI include AI email assistants, aiding in managing and responding to customer emails efficiently. Helpkit does not offer this feature.
All three platforms support email lead capture, helping businesses gather potential customer information for follow-up and marketing efforts.
Helpkit does not specify content limits. Chaindesk offers varying storage limits based on the plan, ranging from 20,000 to 300,000,000 words. My AskAI provides unlimited webpages and documents across all plans, continuously updated.
Helpkit does not specify the number of chatbots or agents. Chaindesk's plans range from 1 agent in the free plan to 100 agents in the enterprise plan. My AskAI offers 1 chatbot (with public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Helpkit offers a hosted help center, a feature not available with Chaindesk and My AskAI.
None of the three platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.
Helpkit integrates with Notion. Chaindesk supports multiple integrations, including websites, Notion, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites. Chaindesk supports a wide range of integrations, including website, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI offers even broader integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, ensuring they meet the data protection regulations required in the European Union.
None of the platforms are SOC-2 compliant, which is a standard for managing customer data based on five "trust service principles"—security, availability, processing integrity, confidentiality, and privacy.
Helpkit does not specify its support options. Chaindesk offers varying levels of support from community and email support in the free plan to premium, dedicated support in the enterprise plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and Success Manager support in the Enterprise plan.
Helpkit uses GPT-4. Chaindesk offers GPT-4o mini and
