AI customer support features comparison: Helpkit vs Chaindesk

Introduction

Helpkit, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms, Helpkit, Chaindesk, and My AskAI, offer AI customer support features. These tools are designed to handle common customer queries, thereby reducing the load on human support agents.

AI Features for Support Agents

Helpkit and Chaindesk do not offer AI features specifically for support agents. In contrast, My AskAI provides these features, enhancing the capabilities of human agents and improving the overall efficiency of customer support operations.

Pricing Plans

Helpkit's pricing plans range from $19 to $79 per month, with an additional AI Chatbot feature at $49 per month. Chaindesk offers a free tier and paid plans ranging from $25 to $499 per month. My AskAI's plans start at $60, go up to $99, and offer an enterprise option priced on application. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Helpkit charges $49 per 1,000 tickets/chats, while Chaindesk is more economical at $13. My AskAI's rate is $99, reflecting its advanced features and capabilities.

Usage Tiers

Helpkit does not provide specific usage tiers. Chaindesk's tiers range from 100 message credits per month in the free plan to 100,000 in the enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.

Human Handover

Chaindesk and My AskAI both support human handover, allowing seamless transition from AI to human agents. Helpkit does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

Chaindesk and My AskAI include AI email assistants, aiding in managing and responding to customer emails efficiently. Helpkit does not offer this feature.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather potential customer information for follow-up and marketing efforts.

Content Limits

Helpkit does not specify content limits. Chaindesk offers varying storage limits based on the plan, ranging from 20,000 to 300,000,000 words. My AskAI provides unlimited webpages and documents across all plans, continuously updated.

Number of Chatbots/Agents

Helpkit does not specify the number of chatbots or agents. Chaindesk's plans range from 1 agent in the free plan to 100 agents in the enterprise plan. My AskAI offers 1 chatbot (with public and private modes) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit offers a hosted help center, a feature not available with Chaindesk and My AskAI.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

Helpkit integrates with Notion. Chaindesk supports multiple integrations, including websites, Notion, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Helpkit integrates with websites. Chaindesk supports a wide range of integrations, including website, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI offers even broader integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

GDPR Compliance

All three platforms are GDPR compliant, ensuring they meet the data protection regulations required in the European Union.

SOC-2 Compliance

None of the platforms are SOC-2 compliant, which is a standard for managing customer data based on five "trust service principles"—security, availability, processing integrity, confidentiality, and privacy.

Support

Helpkit does not specify its support options. Chaindesk offers varying levels of support from community and email support in the free plan to premium, dedicated support in the enterprise plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and Success Manager support in the Enterprise plan.

AI Models Available

Helpkit uses GPT-4. Chaindesk offers GPT-4o mini and GPT-4. My AskAI provides GPT-4o in the Essentials and Pro plans, and offers a choice between GPT-4o, Claude, and Gemini in the Enterprise plan.

API Access

Chaindesk and My AskAI provide API access, allowing businesses to integrate their systems and customize functionalities. Helpkit does not offer API access.

Conclusion

In summary, while Helpkit, Chaindesk, and My AskAI all offer robust AI customer support features, My AskAI stands out with its advanced support agent features, extensive integrations, and flexible pricing plans. These attributes position My AskAI as a comprehensive solution for businesses looking to enhance their customer support capabilities.