Helpkit and Botsonic are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit charges $49 per 1,000 tickets or chats and offers several pricing plans, including Starter at $19 per month, Business at $39 per month, Professional at $79 per month, and a standalone AI Chatbot option at $49 per month. It provides analytics and insights and includes email lead capture capabilities but does not feature a human handover or an AI email assistant.
Botsonic, on the other hand, charges $41 per 1,000 tickets or chats and offers a tiered usage system, starting with a free plan that includes 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. Similar to Helpkit, Botsonic includes analytics and insights and email lead capture. However, it differentiates itself by offering an AI email assistant, although it also lacks human handover capabilities. These features and pricing structures position Helpkit and Botsonic differently in the market, catering to varied customer needs and budgets.
| Feature | Helpkit | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $41 | $99 |
| Usage Tiers | Not provided | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interaction. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Helpkit, Botsonic, and My AskAI—provide AI customer support features. However, My AskAI additionally offers AI features specifically for support agents, giving it an edge in enhancing agent productivity.
Helpkit's pricing plans range from $19 to $79 per month, with an additional $49 per month for its AI chatbot. Botsonic offers a free plan, a $49 per month professional plan, and an $800 per month enterprise plan. My AskAI's plans start at $60 for the Essentials package, $99 for the Pro package, and a custom price for the Enterprise package. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
Helpkit charges $49 per 1,000 tickets/chats, Botsonic charges $41, and My AskAI charges $99. While My AskAI is the most expensive in this category, it offers a comprehensive suite of features that may justify the higher cost.
Botsonic provides a free tier with 100 messages, a professional tier with 3,000 messages per month, and an enterprise tier with 25,000 messages per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional $0.10 per conversation beyond the limits. Helpkit does not provide specific usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature is not available in Helpkit or Botsonic.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
Botsonic and My AskAI both offer AI email assistants, while Helpkit does not include this feature.
Helpkit, Botsonic, and My AskAI all provide email lead capture capabilities, helping businesses to grow their customer base.
Botsonic limits content based on the plan, with up to 200 million uploaded characters in the enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Helpkit does not specify content limits.
Botsonic offers up to 5 chatbots in its enterprise plan, while My AskAI allows unlimited chatbots/agents in its enterprise plan. Helpkit does not provide specific information on the number of chatbots/agents.
Helpkit includes a hosted help center, whereas Botsonic and My AskAI do not.
Botsonic provides a chatbot flow builder, a feature not available in Helpkit or My AskAI.
Helpkit integrates with Notion, Botsonic with websites and various file types, and My AskAI offers extensive integrations including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Botsonic and My AskAI offer extensive end-user integrations. Botsonic supports platforms like WhatsApp, Facebook Messenger, and Slack among others. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and more, including support for WhatsApp, Instagram, and Messenger via Intercom/Zendesk.
All three platforms are GDPR compliant. Botsonic also meets SOC-2 compliance standards, which Helpkit and My AskAI do not.
Botsonic provides email support for all plans and priority support for enterprise users. My AskAI offers web and email support for Essentials users, priority support for Pro users, and Slack and a success manager for Enterprise users. Helpkit's support options are not specified.
Helpkit uses GPT-4, Botsonic offers GPT-4o mini and GPT-4o, while My AskAI provides GPT-4o for Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini for Enterprise plans.
Both Botsonic and My AskAI offer API access, while Helpkit does not.
My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and flexible support options. While it may have higher costs in some areas, the additional capabilities and support options can offer significant value to businesses looking for a robust AI customer support solution.
