AI customer support features comparison: Helpkit vs Botsify

Overview of AI Customer Support Tools

Helpkit, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Helpkit, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which can further streamline customer service operations.

Pricing Plans

Helpkit offers three main pricing tiers: Starter at $19/month, Business at $39/month, and Professional at $79/month. Additionally, the HelpKit AI Chatbot is priced at $49/month. Botsify's pricing is divided into three plans: Do it yourself at $49/month, Done for you at $149/month, and a Custom plan. My AskAI offers three pricing plans: Essentials at $60/month, Pro at $99/month, and Enterprise, which is a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Pricing and Usage Tiers

When considering AI pricing per 1,000 tickets/chats, Helpkit charges $49, while My AskAI charges $99. Botsify's AI pricing is determined on a POA basis. In terms of usage tiers, Botsify offers unlimited usage across all plans, whereas My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations. Additional conversations on My AskAI cost $0.10 each.

Human Handover and Conversation Analytics

Both Botsify and My AskAI support human handover, allowing for seamless transitions between AI and human agents. All three platforms provide conversation analytics and insights, enabling businesses to track and improve their customer support interactions.

AI Email Assistant and Lead Capture

My AskAI is the only platform among the three that offers an AI email assistant, which can help automate and manage email communications. All platforms support email lead capture, facilitating the collection of customer information for follow-up and marketing purposes.

Integrations

Helpkit integrates with Notion for content and knowledge management. Botsify's integrations include various messaging platforms such as Messenger, SMS, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, and more. Additionally, My AskAI supports end-user integrations with Zendesk, Intercom, HubSpot, Slack, Teams, and various other platforms, providing a comprehensive ecosystem for customer support.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, ensuring a higher level of data security. In terms of support, My AskAI offers different levels of support based on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise.

AI Models and API Access

My AskAI provides access to multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Botsify's AI models are not specified, while Helpkit uses GPT-4. Both Botsify and My AskAI offer API access, allowing for custom integrations and advanced functionality.

Conclusion

In summary, while Helpkit and Botsify offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, an AI email assistant, and extensive integration options. My AskAI's comprehensive support and flexible pricing plans make it a competitive choice in the market.