Helpkit and Botsify are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Helpkit offers a tiered pricing structure with plans ranging from $19 to $79 per month, and an AI chatbot service at $49 per month. The cost per 1,000 tickets or chats is $49. Helpkit includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
Botsify, on the other hand, provides a more flexible pricing model with "Do it yourself" at $49 per month, "Done for you" at $149 per month, and custom plans available upon request. The cost per 1,000 tickets or chats is determined on a per-order basis (POA). Botsify offers unlimited usage tiers and includes human handover, analytics and insights, and email lead capture, similar to Helpkit, but also does not have an AI email assistant. Botsify's human handover feature can be a notable advantage for businesses requiring seamless integration between AI and human support.
| Feature | Helpkit | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | POA | $99 |
| Usage Tiers | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Not provided | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Helpkit, Botsify, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which can further streamline customer service operations.
Helpkit offers three main pricing tiers: Starter at $19/month, Business at $39/month, and Professional at $79/month. Additionally, the HelpKit AI Chatbot is priced at $49/month. Botsify's pricing is divided into three plans: Do it yourself at $49/month, Done for you at $149/month, and a Custom plan. My AskAI offers three pricing plans: Essentials at $60/month, Pro at $99/month, and Enterprise, which is a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When considering AI pricing per 1,000 tickets/chats, Helpkit charges $49, while My AskAI charges $99. Botsify's AI pricing is determined on a POA basis. In terms of usage tiers, Botsify offers unlimited usage across all plans, whereas My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations. Additional conversations on My AskAI cost $0.10 each.
Both Botsify and My AskAI support human handover, allowing for seamless transitions between AI and human agents. All three platforms provide conversation analytics and insights, enabling businesses to track and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, which can help automate and manage email communications. All platforms support email lead capture, facilitating the collection of customer information for follow-up and marketing purposes.
Helpkit integrates with Notion for content and knowledge management. Botsify's integrations include various messaging platforms such as Messenger, SMS, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, and more. Additionally, My AskAI supports end-user integrations with Zendesk, Intercom, HubSpot, Slack, Teams, and various other platforms, providing a comprehensive ecosystem for customer support.
All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, ensuring a higher level of data security. In terms of support, My AskAI offers different levels of support based on the plan: web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise.
My AskAI provides access to multiple AI models, including GPT-4o, Claude, and Gemini, depending on the plan. Botsify's AI models are not specified, while Helpkit uses GPT-4. Both Botsify and My AskAI offer API access, allowing for custom integrations and advanced functionality.
In summary, while Helpkit and Botsify offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, an AI email assistant, and extensive integration options. My AskAI's comprehensive support and flexible pricing plans make it a competitive choice in the market.
