Helpkit and Alphachat are AI customer support tools designed to deflect support tickets through automated responses and interactions. Helpkit offers a competitive pricing model at $49 per 1,000 tickets or chats, with monthly plans ranging from $19 to $79, and a specialized AI Chatbot plan at $49 per month. It includes features like analytics and insights, as well as email lead capture, but lacks human handover capabilities and an AI email assistant.
Alphachat, on the other hand, is positioned at a higher price point of $370 per 1,000 tickets or chats. It offers two usage tiers: a Standard plan for €399 per month covering up to 3,000 chats, and an Enterprise plan with customized pricing for unlimited usage. Alphachat includes features such as human handover, analytics and insights, and email lead capture, but similarly does not offer an AI email assistant. This positions Alphachat as a more premium solution with advanced features tailored for larger-scale operations.
| Feature | Helpkit | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $370 | $99 |
| Usage Tiers | Not provided | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Notion | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Helpkit, Alphachat, and My AskAI—offer robust AI customer support features. However, when it comes to AI features specifically designed for support agents, only Alphachat and My AskAI include these capabilities, placing them ahead of Helpkit in this aspect.
Helpkit offers multiple pricing tiers: Starter at $19 per month, Business at $39 per month, Professional at $79 per month, and a dedicated HelpKit AI Chatbot plan at $49 per month. Alphachat's pricing starts at €399 per month for the Standard plan, with customized pricing for the Enterprise plan. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI services per 1,000 tickets or chats, Helpkit charges $49, Alphachat charges €370, and My AskAI charges $99. This makes Helpkit the most cost-effective option in this specific metric, followed by My AskAI.
Helpkit does not provide specific usage tiers. Alphachat's Standard plan includes 3,000 interactions per month, with the Enterprise plan offering unlimited usage. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. My AskAI also charges $0.10 per conversation beyond the plan limits.
Both Alphachat and My AskAI support human handover, allowing complex queries to be transferred to human agents seamlessly. Helpkit lacks this feature, which can be a significant drawback for businesses requiring human intervention.
All three platforms—Helpkit, Alphachat, and My AskAI—provide conversation analytics and insights, enabling businesses to track and analyze customer interactions for better decision-making.
My AskAI stands out by offering an AI Email Assistant, a feature not available in either Helpkit or Alphachat. This capability can significantly enhance customer support by managing and automating email responses.
All three platforms support email lead capture, helping businesses gather potential customer information through automated interactions.
Helpkit does not specify content limits, while Alphachat offers unlimited content for both Standard and Enterprise plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates, ensuring content remains current and comprehensive.
Helpkit does not provide information on the number of chatbots or agents supported. Alphachat's Standard plan includes one chatbot, with the Enterprise plan offering unlimited chatbots. My AskAI supports one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Helpkit offers a hosted help center, a feature not provided by Alphachat or My AskAI. This can be beneficial for businesses looking to offer a centralized knowledge base for customers.
Alphachat includes a chatbot flow builder, allowing businesses to create custom conversation flows. This feature is absent in both Helpkit and My AskAI.
Helpkit integrates with Notion, while Alphachat supports Floweditor. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile.
Helpkit offers website integration, Alphachat supports multiple platforms like Wix, Shopify, and Wordpress, among others. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat platforms, ensuring comprehensive end-user connectivity.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Alphachat offers different support levels based on the plan, including a dedicated account manager for Enterprise. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
Helpkit uses GPT-4, Alphachat uses OpenAI, and My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, providing flexibility in AI capabilities. Both Alphachat and My AskAI offer API access, while Helpkit does not.
Each platform has its unique strengths and weaknesses. Helpkit is cost-effective for AI per ticket/chat but lacks advanced features like human handover and API access. Alphachat offers comprehensive support and customization options but at a higher price point. My AskAI provides a balanced approach with extensive integrations, multiple AI models,
