AI customer support features comparison:Helpkitvs Algomo

Overview of AI Customer Support Tools

Helpkit, Algomo, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a range of features and pricing plans tailored to different business needs.

AI Customer Support Features

All three platforms—Helpkit, Algomo, and My AskAI—offer AI customer support features, enabling businesses to automate responses and reduce the workload on human agents. However, only Algomo and My AskAI extend their AI capabilities to support agents, providing tools for enhanced productivity and better customer interactions.

Pricing Plans

Helpkit's pricing starts at $19 per month for the Starter plan, going up to $79 per month for the Professional plan. The HelpKit AI Chatbot is available for $49 per month. Algomo offers a more affordable entry at $9 per month for the Starter plan, with the Scale plan reaching $499 per month. My AskAI's pricing begins at $60 for the Essentials plan and goes up to $99 for the Pro plan, with an Enterprise plan available on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Helpkit charges $49, making it the most cost-effective option. Algomo is the most expensive at $125, while My AskAI is priced at $99, positioning it in the middle range but offering additional features and integrations that might justify the cost.

Usage Tiers

Helpkit does not provide specific usage tiers. Algomo's tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Helpkit does not offer this feature, which could be a limitation for businesses requiring complex support scenarios.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor performance and improve customer interactions based on data-driven insights.

AI Email Assistant

Algomo and My AskAI offer AI email assistant features, which Helpkit lacks. This feature can be crucial for businesses looking to automate and streamline email responses.

Email Lead Capture

All three platforms—Helpkit, Algomo, and My AskAI—include email lead capture capabilities, helping businesses to gather and manage customer leads efficiently.

Content Limits

Helpkit does not specify content limits. Algomo's content limits range from 10 million characters in the Starter plan to 100 million in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Helpkit does not provide details on the number of chatbots or agents. Algomo offers 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit includes a hosted help center, a feature not available in Algomo and My AskAI. This can be beneficial for businesses looking to provide a centralized knowledge base for customers.

Chatbot Flow Builder

None of the three platforms—Helpkit, Algomo, and My AskAI—offer a chatbot flow builder, which could be a potential area for future development.

Integrations (Content/Knowledge)

Helpkit integrates with Notion. Algomo supports a variety of integrations including public websites, support articles, Slack channels, and Google Docs. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile for different business needs.

Integrations (End Users)

Helpkit's end-user integrations are limited to websites. Algomo provides integrations with platforms like Shopify, Hubspot, Zapier, and Slack. My AskAI stands out with a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk, offering comprehensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with Algomo offering live chat support across all plans and dedicated priority support in the Scale plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and additional Slack and success manager support in the Enterprise plan.

AI Models and API Access

Helpkit uses GPT-4 for its AI models, while Algomo employs its own models. My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini in the Enterprise plan. Both Algomo and My AskAI provide API access, while Helpkit does not.

Conclusion

While Helpkit, Algomo, and My AskAI each have unique strengths, My AskAI offers a balanced combination of features, integrations, and support options, making it a competitive choice for businesses seeking comprehensive AI customer support solutions.