Helpkit and Aidbase are AI customer support tools designed to assist businesses in deflecting support tickets through automated responses and other features. Helpkit offers a pricing model of $49 per 1,000 tickets or chats, with various monthly subscription plans including Starter at $19, Business at $39, Professional at $79, and a dedicated AI Chatbot plan at $49. It includes capabilities such as analytics and insights, and email lead capture, but lacks a human handover feature and an AI email assistant.
In contrast, Aidbase is priced at $29 per 1,000 tickets or chats, with three usage tiers: Standard at 2,500 messages per month, Pro at 10,000 messages per month, and Expert at 100,000 messages per month. Its monthly subscription plans are Standard at $29, Pro at $99, and Expert at $399. Aidbase includes an AI email assistant and email lead capture but does not offer analytics or insights, nor does it support human handover. Both platforms cater to different business needs and budget considerations, with Helpkit focusing on detailed analytics and Aidbase offering more extensive usage tiers and an AI email assistant.
| Feature | Helpkit | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $29 | $99 |
| Usage Tiers | Not provided | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Helpkit pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Notion | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes | Yes |
Helpkit, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets through automation and intelligent responses. Each platform offers a range of features and pricing plans, catering to different business needs.
All three platforms—Helpkit, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which neither Helpkit nor Aidbase offer.
Helpkit offers four pricing plans: Starter at $19 per month, Business at $39 per month, Professional at $79 per month, and a dedicated AI Chatbot plan at $49 per month. Aidbase's plans are Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI provides Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), along with a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Helpkit charges $49, Aidbase charges $29, and My AskAI charges $99. While My AskAI's rate is higher, it includes additional features like AI for support agents and human handover capabilities.
Helpkit does not specify usage tiers. Aidbase offers three tiers: 2,500 messages per month for Standard, 10,000 for Pro, and 100,000 for Expert. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and Enterprise offers unlimited conversations, with an additional $0.10 per conversation beyond these limits.
Human handover is a feature available only in My AskAI, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Helpkit and Aidbase.
Both Helpkit and My AskAI offer conversation analytics and insights, which are crucial for evaluating the effectiveness of the AI interactions. Aidbase does not provide this feature.
Aidbase and My AskAI both offer an AI email assistant, enhancing their capabilities in handling email queries. Helpkit does not have this feature.
All three platforms—Helpkit, Aidbase, and My AskAI—include email lead capture functionality, which is essential for gathering customer information and generating leads.
Helpkit does not provide information on content limits. Aidbase's limits range from 2.5 million training characters per month in the Standard plan to 100 million in the Expert plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Helpkit does not specify the number of chatbots or agents. Aidbase offers 5 chatbots in both Standard and Pro plans, and 50 in the Expert plan. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Helpkit includes a hosted help center, a feature not provided by Aidbase or My AskAI.
None of the platforms—Helpkit, Aidbase, or My AskAI—offer a chatbot flow builder, which means users need to rely on pre-configured responses and AI learning.
Helpkit integrates with Notion for content and knowledge management. Aidbase integrates with websites. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Helpkit integrates with websites, while Aidbase uses Zapier for integrations. My AskAI supports a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a dedicated success manager for Enterprise. Support details for Helpkit and Aidbase are not provided.
Helpkit uses GPT-4, while Aidbase offers GPT-3.5 and GPT-4. My AskAI provides GPT-4o in Essentials and Pro plans, and multiple options (GPT-4o, Claude, Gemini) in the Enterprise plan. Both Aidbase and My AskAI offer API access, which Helpkit does not.
My AskAI stands out with its comprehensive integrations, AI features for support agents, human handover capabilities, and detailed support options. While its pricing is higher, the additional functionalities and extensive integrations provide a robust solution for businesses seeking advanced AI customer support.
