Pros and cons of using Helpkit for AI customer support

Helpkit vs. My AskAI: AI Customer Support Tools

Helpkit and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer a range of features aimed at improving the customer experience, but they differ significantly in their capabilities and pricing structures.

AI Customer Support Features

Both Helpkit and My AskAI provide AI customer support features, enabling automated responses to customer inquiries. However, My AskAI extends its functionality to support agents, offering AI features specifically designed to assist human agents in their tasks, which Helpkit does not provide.

Pricing Plans

Helpkit's pricing is tiered into Starter ($19/mo), Business ($39/mo), and Professional ($79/mo) plans, with an additional AI Chatbot feature priced at $49 per 1,000 tickets/chats. My AskAI offers Essentials ($60), Pro ($99), and Enterprise (POA) plans, all of which include a 30-day free trial without requiring a credit card. My AskAI's AI pricing is higher at $99 per 1,000 tickets/chats but includes more comprehensive features.

Usage Tiers and Conversation Limits

Helpkit does not specify usage tiers, while My AskAI clearly defines them: Essentials allows 200 conversations per month, Pro allows 1,000, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each beyond these limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Helpkit lacks this feature, which could be a crucial factor for businesses requiring human intervention in complex scenarios.

Conversation Analytics and Insights

Both platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant and Email Lead Capture

My AskAI includes an AI email assistant, enhancing its utility in managing email communications, a feature Helpkit does not offer. Both platforms support email lead capture, aiding in customer relationship management.

Content Limits

My AskAI offers unlimited webpages and documents across all plans, with content updated automatically. Helpkit does not specify content limits, making it less transparent in this regard.

Number of Chatbots/Agents

My AskAI specifies the number of chatbots/agents allowed per plan, with Essentials and Pro supporting one (in both public and private modes) and Enterprise offering unlimited agents. Helpkit does not provide this information.

Hosted Help Centre

Helpkit includes a hosted help center, which is not available with My AskAI. This feature can be beneficial for businesses looking to provide a centralized support resource.

Integrations

My AskAI offers extensive integration options, including various content sources (websites, files, Google Drive, etc.) and end-user platforms (Zendesk, Intercom, Slack, etc.). Helpkit’s integrations are limited to Notion for content and websites for end-users.

Compliance and Support

Both platforms are GDPR compliant but not SOC-2 compliant. My AskAI provides detailed support options, including web, email, and priority support for higher-tier plans, while Helpkit does not specify its support channels.

AI Models and API Access

My AskAI offers access to multiple AI models (GPT-4o, Claude, Gemini) and provides API access, enhancing its flexibility and customization options. Helpkit uses GPT-4 and does not offer API access.

Conclusion

In summary, while both Helpkit and My AskAI offer robust AI customer support solutions, My AskAI provides more comprehensive features, especially for support agents, detailed usage tiers, extensive integrations, and advanced support options. These additional capabilities could make My AskAI a more suitable choice for businesses looking for a versatile and scalable AI customer support tool.