Helpkit is an AI customer support tool designed to deflect support tickets and streamline customer interactions. The platform offers features such as analytics and insights, enabling businesses to monitor and improve their customer support performance. Additionally, Helpkit includes an email lead capture function, which helps in gathering potential customer information for further engagement.
The pricing structure for Helpkit is segmented into several plans: Starter at $19 per month, Business at $39 per month, and Professional at $79 per month. For AI chatbot functionality specifically, the cost is $49 per month per 1,000 tickets or chats. Notably, Helpkit does not provide a human handover option or an AI email assistant feature, which may influence its suitability depending on specific business needs.
| Feature | Helpkit | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Starter - $19/mo Business - $39/mo Professional - $79/mo HelpKit AI Chatbot - $49/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $49 | $99 |
| Usage Tiers | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Helpkit pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | No | Yes |
HelpkitandMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer a range of features aimed at improving the customer experience, but they differ significantly in their capabilities and pricing structures.
Both Helpkit and My AskAI provide AI customer support features, enabling automated responses to customer inquiries. However, My AskAI extends its functionality to support agents, offering AI features specifically designed to assist human agents in their tasks, which Helpkit does not provide.
Helpkit's pricing is tiered into Starter ($19/mo), Business ($39/mo), and Professional ($79/mo) plans, with an additional AI Chatbot feature priced at $49 per 1,000 tickets/chats. My AskAI offers Essentials ($60), Pro ($99), and Enterprise (POA) plans, all of which include a 30-day free trial without requiring a credit card. My AskAI's AI pricing is higher at $99 per 1,000 tickets/chats but includes more comprehensive features.
Helpkit does not specify usage tiers, while My AskAI clearly defines them: Essentials allows 200 conversations per month, Pro allows 1,000, and Enterprise offers unlimited conversations. Additional conversations are priced at $0.10 each beyond these limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Helpkit lacks this feature, which could be a crucial factor for businesses requiring human intervention in complex scenarios.
Both platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI includes an AI email assistant, enhancing its utility in managing email communications, a feature Helpkit does not offer. Both platforms support email lead capture, aiding in customer relationship management.
My AskAI offers unlimited webpages and documents across all plans, with content updated automatically. Helpkit does not specify content limits, making it less transparent in this regard.
My AskAI specifies the number of chatbots/agents allowed per plan, with Essentials and Pro supporting one (in both public and private modes) and Enterprise offering unlimited agents. Helpkit does not provide this information.
Helpkit includes a hosted help center, which is not available with My AskAI. This feature can be beneficial for businesses looking to provide a centralized support resource.
My AskAI offers extensive integration options, including various content sources (websites, files, Google Drive, etc.) and end-user platforms (Zendesk, Intercom, Slack, etc.). Helpkit’s integrations are limited to Notion for content and websites for end-users.
Both platforms are GDPR compliant but not SOC-2 compliant. My AskAI provides detailed support options, including web, email, and priority support for higher-tier plans, while Helpkit does not specify its support channels.
My AskAI offers access to multiple AI models (GPT-4o, Claude, Gemini) and provides API access, enhancing its flexibility and customization options. Helpkit uses GPT-4 and does not offer API access.
In summary, while both Helpkit and My AskAI offer robust AI customer support solutions, My AskAI provides more comprehensive features, especially for support agents, detailed usage tiers, extensive integrations, and advanced support options. These additional capabilities could make My AskAI a more suitable choice for businesses looking for a versatile and scalable AI customer support tool.
