Help Scout and Tidio both offer AI customer support platforms designed to assist businesses in managing and deflecting support tickets. Help Scout's AI customer support is priced at $765 per 1,000 tickets or chats, and it offers three usage tiers—Standard, Plus, and Pro—each with no usage limits. However, Help Scout lacks features such as human handover and analytics/insights. It also does not include an AI email assistant but does provide email lead capture capabilities.
In comparison, Tidio's AI customer support is slightly more cost-effective at $749+ per 1,000 tickets or chats, with multiple usage tiers including a Free tier for up to 50 conversations, Lyrio AI for up to 200 conversations, and Tidio+ with custom conversation limits. Tidio supports human handover and provides analytics/insights, which can be valuable for businesses seeking in-depth performance metrics. While it does not offer an AI email assistant, it does include email lead capture functionality, similar to Help Scout. Overall, Tidio's offerings present a more flexible and feature-rich option for businesses needing robust AI support capabilities.
| Feature | Help Scout | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $765 | $749+ | $99 |
| Usage Tiers | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Help Scout pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Standard - no content limit Plus - no content limit Pro - no content limit | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Weebly Squarespace Wix Webflow | https://www.tidio.com/integrations/#apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | AI Assist and AI Answers are powered by OpenAI's API service | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Help Scout, Tidio, and My AskAI, particularly those aimed at deflecting support tickets.
Help Scout does not currently offer AI customer support features. Tidio and My AskAI both provide these features, with My AskAI being able to integrate within Help Scout or Tidio. This integration provides flexibility for users looking to enhance their existing platforms with advanced AI capabilities.
Help Scout lacks AI features designed for support agents, while Tidio and My AskAI both offer such features. This can significantly enhance the efficiency and effectiveness of support teams by automating routine tasks and providing quick responses to common inquiries.
The cost of AI support per 1,000 tickets/chats is significantly lower with My AskAI at $99 compared to Tidio's $749+ and Help Scout's $765. This makes My AskAI a more cost-effective option for businesses looking to implement AI-driven customer support.
Help Scout offers standard, plus, and pro plans with no usage limits. Tidio's tiers range from a free plan with 50 conversations to custom plans under Tidio+. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
Both Tidio and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Help Scout does not offer this feature.
Tidio and My AskAI provide conversation analytics and insights, enabling businesses to gain valuable data on customer interactions. Help Scout does not offer this capability.
My AskAI is the only platform among the three to offer an AI email assistant, which can automate and streamline email responses. Neither Help Scout nor Tidio provides this feature.
All three platforms, Help Scout, Tidio, and My AskAI, offer email lead capture capabilities, helping businesses gather and manage customer leads effectively.
Help Scout does not impose content limits on any of its plans. Tidio's content limits are not specified, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
The number of chatbots or agents is not specified for Help Scout. Tidio offers 1 chatbot, while My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Help Scout offers a hosted help centre, which is not available with Tidio or My AskAI.
Tidio includes a chatbot flow builder, which is not a feature of Help Scout or My AskAI.
Help Scout's content/knowledge integrations are not provided. Tidio integrates with websites, manually added content, and files for Tidio+ users. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Help Scout integrates with Shopify, Weebly, Squarespace, Wix, and Webflow. Tidio's integrations are listed on their website. My AskAI supports a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. However, only Help Scout is SOC-2 compliant.
Help Scout provides consistent support across all plans. Tidio offers varying levels of support depending on the plan, with higher tiers receiving more comprehensive assistance. My AskAI offers web and email support for Essentials, priority support for Pro, and additional Slack and success manager support for Enterprise.
Help Scout's AI is powered by OpenAI's API service. Tidio uses a combination of Claude (Anthropic AI) and in-house models. My AskAI utilizes GPT-4o for Essentials and Pro plans, with the Enterprise plan offering GPT-4o, Claude, and Gemini models.
All three platforms provide API access, enabling businesses to integrate their AI customer support features with other systems and applications.
In summary, My AskAI stands out for its cost-effectiveness, extensive integrations, and unique features like the AI email assistant. It offers a robust and flexible solution for bus
