All AI Agent Comparisons> Help Scout vs. Tawk

AI customer support agent features & capabilities compared:Help Scoutvs. Tawk

Discover what Help Scout and Tawk are and how you can use them for AI customer support. Compare pricing, features, integrations and much more.

Help Scout and Tawk are both AI customer support platforms designed to assist businesses in managing and deflecting support tickets. Help Scout's AI customer support features come at a higher price of $765 per 1,000 tickets/chats, with no usage limits across its Standard, Plus, and Pro tiers. It offers email lead capture but lacks human handover capabilities, analytics/insights, and an AI email assistant. This positions Help Scout as a potentially more straightforward solution, but without some advanced AI functionalities and detailed performance metrics.

Conversely, Tawk provides a more cost-effective solution at $20 per 1,000 tickets/chats, with tiered usage plans ranging from the Hobby tier with 100 messages per month to the Enterprise tier with 20,000 messages per month. Tawk includes human handover and analytics/insights, which can be crucial for businesses seeking to integrate human agents into their AI support workflow and to monitor performance metrics. Like Help Scout, Tawk also offers email lead capture but does not feature an AI email assistant. This makes Tawk appealing for budget-conscious businesses that require more comprehensive AI support features and detailed analytics.

Full breakdown: All available features and pricing

Understand all about Help Scout's and Tawk's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Help Scout	Tawk	+ My AskAI
Offers AI Customer Support Features?	No	Yes	Yes
Offers AI Features for Support Agents?	No	No	Yes
AI Price Per 1,000 tickets/chats	$765	$20	$99
Usage Tiers	Standard - no usage limit Plus - no usage limit Pro - no usage limit	Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	No	Yes	Yes
Conversation Analytics/Insights	No	Yes	Yes
AI Email Assistant	No	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Help Scout pricing page	Tawk pricing page	My AskAI pricing page
Content Limits	Standard - no content limit Plus - no content limit Pro - no content limit	Based on features	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Not provided	Not provided	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	Yes	Yes	No
Chatbot Flow Builder	No	Yes	No
Integrations (Content/Knowledge)	Not provided	Your website Shortcuts Documents Knowledge Base Plain text	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Shopify Weebly Squarespace Wix Webflow	https://help.tawk.to/category/integrations	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	Yes	No	No
Support	Support levels are consistent across plans, with all customers receiving timely and effective assistance.	Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	AI Assist and AI Answers are powered by OpenAI's API service	Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Help Scout vs. Tawk vs. My AskAI: AI Customer Support Features

AI Customer Support Offerings

Help Scout does not offer AI customer support features, focusing instead on traditional support methods. In contrast, Tawk and My AskAI both provide robust AI customer support capabilities designed to deflect support tickets and streamline customer interactions.

AI Features for Support Agents

Neither Help Scout nor Tawk offers AI features specifically designed for support agents. My AskAI, however, includes AI features tailored to assist support agents, enhancing their efficiency and effectiveness in handling customer queries.

Pricing for AI Features

Help Scout's pricing model does not include AI features, making it significantly more expensive for handling 1,000 tickets/chats at $765. Tawk offers a more cost-effective solution at $20 per 1,000 tickets/chats. My AskAI offers a middle-ground pricing at $99 per 1,000 tickets/chats, providing a balance between cost and advanced functionality.

Usage Tiers

Help Scout provides unlimited usage across its Standard, Plus, and Pro tiers. Tawk offers three tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). My AskAI's tiers include Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond the limits.

Human Handover

Human handover is available in both Tawk and My AskAI, allowing seamless transition from AI to human agents when necessary. Help Scout does not offer this feature.

Conversation Analytics/Insights

Tawk and My AskAI both provide conversation analytics and insights, enabling businesses to analyze customer interactions and improve service quality. Help Scout lacks this feature.

AI Email Assistant

My AskAI includes an AI Email Assistant, a feature not available in either Help Scout or Tawk, adding an extra layer of support automation.

Email Lead Capture

All three platforms—Help Scout, Tawk, and My AskAI—offer email lead capture capabilities, helping businesses grow their customer base by collecting contact information through various touchpoints.

Content Limits

Help Scout offers no content limits across its plans. Tawk's content limits depend on the chosen features. My AskAI provides unlimited webpages and documents across all tiers, with automatic updates to ensure content relevance.

Number of Chatbots/Agents

Help Scout and Tawk do not specify the number of chatbots or agents. My AskAI offers one chatbot in Essentials and Pro plans (with two modes: public and private) and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Both Help Scout and Tawk provide hosted help centers, while My AskAI does not offer this feature.

Chatbot Flow Builder

Tawk includes a chatbot flow builder, allowing customization of chatbot interactions. This feature is not available in Help Scout or My AskAI.

Integrations (Content/Knowledge)

Help Scout's content/knowledge integrations are not specified. Tawk integrates with your website, shortcuts, documents, and knowledge bases. My AskAI offers extensive integrations with various platforms, including websites, Google Drive, Notion, Confluence, SharePoint, and more, providing comprehensive content management capabilities.

Integrations (End Users)

Help Scout integrates with platforms like Shopify, Weebly, Squarespace, Wix, and Webflow. Tawk's integrations are detailed on their help page. My AskAI supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and more, ensuring flexibility and ease of use for end users.

Compliance

All three platforms—Help Scout, Tawk, and My AskAI—are GDPR compliant. However, only Help Scout is SOC-2 compliant.

Support

Help Scout offers consistent support across all plans. Tawk's support varies by tier, with higher tiers receiving priority support. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and additional support options like Slack and a success manager in the Enterprise plan.

AI Models Available

Help Scout utilizes OpenAI's API service for its AI Assist and AI Answers. Tawk uses the Apollo AI Bot across all tiers. My AskAI employs advanced AI models such as GPT-4o, Claude, and Gemini, offering a range of sophisticated AI capabilities.

API Access

All three platforms—Help Scout, Tawk, and My AskAI—offer API access, enabling businesses to integrate their systems and customize their customer support solutions.

In summary, My AskAI provides a comprehensive suite of AI customer support features, competitive pricing, and extensive integrations, positioning itself as a versatile and powerful solution compared to Help Scout and Tawk.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation