Help Scout and Crisp are both AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. Help Scout's AI customer support offering is priced at $765 per 1,000 tickets/chats and is available across three usage tiers: Standard, Plus, and Pro, all of which come with no usage limits. However, Help Scout lacks certain advanced features such as human handover, analytics/insights, and an AI email assistant, although it does support email lead capture.
Crisp, on the other hand, offers its AI customer support services with pricing available upon request (POA) and also provides three usage tiers: Basic, Pro, and Unlimited, each with no usage limits. Crisp stands out by including features like human handover and analytics/insights, which can be crucial for businesses needing detailed performance metrics and seamless transition to human agents. Similar to Help Scout, Crisp also includes email lead capture but does not offer an AI email assistant.
| Feature | Help Scout | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | No | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $765 | POA | $99 |
| Usage Tiers | Standard - no usage limit Plus - no usage limit Pro - no usage limit | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Help Scout pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Standard - no content limit Plus - no content limit Pro - no content limit | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Weebly Squarespace Wix Webflow | https://crisp.chat/en/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Support levels are consistent across plans, with all customers receiving timely and effective assistance. | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | AI Assist and AI Answers are powered by OpenAI's API service | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Help Scout does not offer AI customer support features. Crisp and My AskAI both provide AI capabilities designed to deflect support tickets and assist support agents. My AskAI can be integrated within both Help Scout and Crisp to enhance their functionalities.
Help Scout lacks AI features for support agents. Crisp and My AskAI both offer AI tools to assist support agents, improving efficiency and response times.
Help Scout's AI pricing is $765 per 1,000 tickets/chats. Crisp's AI pricing is provided on application (POA). My AskAI offers a more cost-effective solution at $99 per 1,000 tickets/chats, making it a budget-friendly option for businesses.
Help Scout has three tiers (Standard, Plus, Pro) with no usage limits. Crisp offers Basic, Pro, and Unlimited tiers, also without usage limits. My AskAI provides Essentials, Pro, and Enterprise tiers with specific conversation limits, charging $0.10 per conversation beyond these limits.
Help Scout does not support human handover. Both Crisp and My AskAI include this feature, ensuring seamless transitions from AI to human agents when necessary.
Help Scout does not offer conversation analytics or insights. Crisp and My AskAI both provide these features, enabling businesses to gain valuable insights from customer interactions.
Help Scout and Crisp do not offer an AI email assistant. My AskAI includes this feature, enhancing email management and response capabilities.
All three platforms—Help Scout, Crisp, and My AskAI—support email lead capture, helping businesses gather potential customer information.
Help Scout and Crisp do not specify content limits for their tiers. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Help Scout and Crisp do not provide specific information on the number of chatbots/agents. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Help Scout and Crisp both provide a hosted help centre. My AskAI does not include this feature.
Help Scout does not offer a chatbot flow builder. Crisp includes this feature, while My AskAI does not.
Help Scout's content/knowledge integrations are not specified. Crisp integrates with various platforms like WordPress and Shopify. My AskAI supports a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more.
Help Scout integrates with platforms like Shopify, Weebly, and Wix. Crisp's integrations are extensive and can be viewed on their website. My AskAI offers comprehensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and more.
All three platforms—Help Scout, Crisp, and My AskAI—are GDPR compliant. Help Scout is also SOC-2 compliant, while Crisp and My AskAI are not.
Help Scout provides consistent support across all plans. Crisp offers chat and email support across all tiers. My AskAI provides varying levels of support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise.
Help Scout uses OpenAI's API service for its AI models. Crisp's Unlimited plan uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro, and GPT-4o/Claude/Gemini for the Enterprise plan.
All three platforms—Help Scout, Crisp, and My AskAI—offer API access, facilitating integration and customization.
Help Scout, Crisp, and My AskAI each bring unique strengths to the AI customer support market. While Help Scout lacks AI capabilities, Crisp and My AskAI provide comprehensive AI features. My AskAI stands out with its cost-effective pricing, extensive integrations, and advanced AI models, making it a strong contender for businesses seeking robust AI customer support solutions.
