AI customer support features comparison: HappyChat AI vs Zipchat
HappyChat AI and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. HappyChat AI offers a more cost-effective solution with a price of $24 per 1,000 tickets or chats, compared to Zipchat's $86 for the same volume. HappyChat AI provides a range of usage tiers, from a free plan allowing 50 messages per month to an enterprise plan accommodating up to 50,000 messages per month. In contrast, Zipchat's tiers start at 500 monthly replies and go up to 6,000, with an enterprise option available upon request.
Both platforms offer analytics and insights, as well as email lead capture capabilities. However, neither includes human handover or AI email assistant features. HappyChat AI's pricing plans range from a free tier to $399 per month for the enterprise plan, making it a more budget-friendly option. Zipchat's pricing starts at $49 per month and goes up to $499 for the Scale plan, with enterprise pricing available upon application. This positions HappyChat AI as a more affordable choice for businesses looking to manage a high volume of customer interactions efficiently.
Full breakdown: All available features and pricing
| Feature | HappyChat AI | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo |
Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $86 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo |
Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages |
Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots |
Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A |
Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) |
Shopify Messenger |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager |
No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 |
Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Overview of AI Customer Support Tools
HappyChat AI, Zipchat, and My AskAI are AI-driven customer support tools designed to help businesses manage and deflect customer support tickets efficiently. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs. This summary provides a comparative analysis of these three tools.
AI Customer Support Features
All three platforms provide AI customer support features, enabling businesses to automate responses and manage customer inquiries effectively. However, My AskAI stands out by also offering AI features specifically designed for support agents, which is not available in Zipchat and is yet to be confirmed for HappyChat AI.
Pricing Plans
HappyChat AI offers a range of pricing plans starting from a free tier up to an Enterprise plan at $399 per month. Zipchat's pricing starts at $49 per month and goes up to $499 per month for the Scale plan, with an Enterprise option available upon request. My AskAI's pricing is more streamlined, with an Essentials plan at $60 per month, a Pro plan at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Pricing Per 1,000 Tickets/Chats
When it comes to AI pricing per 1,000 tickets or chats, HappyChat AI is the most cost-effective at $24. Zipchat charges $86, while My AskAI is priced at $99. This makes HappyChat AI more affordable for businesses with high volumes of customer interactions.
Usage Tiers
HappyChat AI provides various usage tiers, starting with 50 messages per month for the free plan and going up to 50,000 messages per month for the Enterprise plan. Zipchat's usage tiers range from 500 replies per month to 6,000 replies per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the E
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