HappyChat AI and Wonderchat are AI customer support tools designed to deflect support tickets and streamline customer service interactions. HappyChat AI offers a range of pricing plans starting from a free tier with 50 messages per month, scaling up to an enterprise plan at $399 per month for 50,000 messages. The cost per 1,000 tickets/chats is $24. HappyChat AI provides analytics and insights, and email lead capture, but does not support human handover or an AI email assistant.
Wonderchat, on the other hand, starts its pricing at $49.99 per month for the Lite plan with 3,000 messages, going up to $499.99 per month for the Professional plan with 30,000 messages, and offers enterprise solutions upon request. The cost per 1,000 tickets/chats is higher at $41. Wonderchat includes features such as human handover, analytics and insights, and email lead capture, but like HappyChat AI, it does not offer an AI email assistant.
In summary, HappyChat AI positions itself as a more cost-effective solution with a variety of usage tiers, while Wonderchat provides higher-tier plans with human handover capabilities, potentially catering to businesses needing more advanced customer interaction management.
| Feature | HappyChat AI | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $41 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. These tools offer a variety of features and pricing plans to cater to different business needs. Below is a detailed comparison of these three platforms based on their features, pricing, and capabilities.
AI Customer Support FeaturesAll three platforms—HappyChat AI, Wonderchat, and My AskAI—provide AI customer support features. These features help businesses automate responses and manage customer inquiries more efficiently.
AI Features for Support AgentsMy AskAI stands out by offering AI features specifically designed for support agents, whereas Wonderchat does not provide this capability. HappyChat AI's offering in this area is yet to be confirmed.
HappyChat AIHappyChat AI offers a range of pricing plans starting from a free tier up to an Enterprise Plan at $399 per month. The plans scale based on the number of messages and chatbots, making it flexible for various business sizes.
WonderchatWonderchat's pricing begins at $49.99 per month for the Lite plan and goes up to a Professional plan at $499.99 per month. The plans differ in the number of messages and chatbots they support.
My AskAIMy AskAI offers three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with custom pricing. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the three platforms. HappyChat AI charges $24, Wonderchat $41, and My AskAI $99. This makes HappyChat AI the most cost-effective option for high-volume ticket handling.
HappyChat AI offers usage tiers ranging from 50 messages per month in the free plan to 50,000 messages per month in the Enterprise Plan. Wonderchat's plans range from 3,000 to 30,000 messages per month. My AskAI offers 200 to unlimited conversations per month, with additional conversations costing $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support performance.
My AskAI includes an AI email assistant feature, which is not available in HappyChat AI or Wonderchat. This feature can help automate email responses and improve efficiency.
All three platforms offer email lead capture capabilities, aiding businesses in gathering customer information for follow-up and marketing purposes.
HappyChat AI and Wonderchat have specific content limits based on their pricing tiers. HappyChat AI ranges from 20 to 10,000 source pages, while Wonderchat ranges from 250 to 5,000 webpages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
HappyChat AI supports up to 50 chatbots in its Enterprise Plan. Wonderchat supports up to 5 chatbots in its Professional plan. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
All three platforms support various integrations for content and knowledge. My AskAI offers the most extensive range, including integrations with Google Drive, Notion, Confluence, SharePoint, and more.
My AskAI provides a wide array of user-end integrations, including Zendesk, Intercom, HubSpot, Slack, and various messaging platforms. HappyChat AI and Wonderchat offer fewer integrations but still cover popular platforms like Wordpress, Webflow, and Shopify.
GDPR ComplianceAll three platforms are GDPR compliant, ensuring they meet data protection regulations.
SOC-2 ComplianceHappyChat AI is SOC-2 compliant, whereas Wonderchat and My AskAI are not.
SupportHappyChat AI offers varying levels of support based on the pricing tier, including chat, email, and priority support. Wonderchat provides email support across all plans, with Zoom support available for higher tiers. My AskAI offers web, email, and video support, with priority support and a dedicated success manager for Enterprise customers.
HappyChat AI uses GPT-3 and GPT-4 models based on the plan. Wonderchat uses GPT-4o, Claude 3, and Minstral AI. My AskAI offers GPT-4o, Claude, and Gemini models, providing flexibility in AI model selection.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and applications.
My AskAI distinguishes itself with its comprehensive AI features for support agents, extensive content and end-user integrations, and unlimited content limits. Although it has a higher cost per 1,000 tickets/chats, the additional features and support options may justify the investment for businesses seeking a robust AI customer support solution.
