HappyChat AI and Watermelon are AI customer support tools designed to deflect support tickets by automating responses and managing customer interactions. HappyChat AI offers a tiered pricing structure starting with a free plan for up to 50 messages per month and scaling up to an enterprise plan for 50,000 messages per month at $399. The cost per 1,000 tickets or chats is $24. While HappyChat AI does not provide human handover capabilities, it includes features such as analytics/insights and email lead capture.
In contrast, Watermelon operates on a feature-based pricing model with plans beginning at €149 per month for the Basic tier and reaching up to €1499 per month for the Enterprise tier. The cost per 1,000 tickets or chats is significantly higher at $522. Watermelon includes human handover functionality, along with analytics/insights and email lead capture, but does not offer an AI email assistant. Both platforms aim to enhance customer support efficiency, but they differ significantly in pricing, human handover capabilities, and overall cost per interaction.
| Feature | HappyChat AI | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | Yes | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $522 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Watermelon, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—HappyChat AI, Watermelon, and My AskAI—provide AI customer support features, ensuring automated responses to common queries and issues. Both Watermelon and My AskAI extend their AI capabilities to support agents, facilitating more efficient and accurate customer service.
HappyChat AI offers a range of pricing plans from Free ($0/month) to Enterprise ($399/month). Watermelon's plans start at €149/month for the Basic plan and go up to €1499/month for the Enterprise plan. My AskAI's pricing is set at $60 for the Essentials plan, $99 for the Pro plan, and a custom price for the Enterprise plan, with a 30-day free trial available for all plans.
For AI processing, HappyChat AI charges $24 per 1,000 tickets/chats, while Watermelon charges a significantly higher $522 for the same volume. My AskAI offers a middle-ground price of $99 per 1,000 tickets/chats.
HappyChat AI and My AskAI both offer tiered usage plans. HappyChat AI's free tier includes 50 messages per month, scaling up to 50,000 messages per month for the Enterprise plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is supported by Watermelon and My AskAI, but not by HappyChat AI. This feature allows seamless transition to human agents when the AI cannot resolve an issue.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve customer interactions based on data-driven insights.
My AskAI stands out by offering an AI email assistant, a feature not available in HappyChat AI or Watermelon. This can significantly enhance productivity by automating email responses.
Each platform supports email lead capture, helping businesses gather potential customer information and follow up effectively.
HappyChat AI imposes content limits based on the plan, ranging from 20 source pages in the Free plan to 10,000 in the Enterprise plan. Watermelon offers unlimited channels across all plans, while My AskAI provides unlimited webpages and documents across all tiers, with automatic updates.
HappyChat AI allows a varying number of chatbots depending on the plan, from 1 chatbot in the Free plan to 50 in the Enterprise plan. Watermelon offers chatbots starting from the Premium plan, with up to 10 chatbots in the Enterprise plan. My AskAI includes one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon is the only platform offering a hosted help centre, providing an additional resource for customer self-service. This feature is not available in HappyChat AI or My AskAI.
None of the three platforms provide a chatbot flow builder, which means users will need to rely on predefined AI functionalities and manual configurations.
HappyChat AI integrates with websites and files (PDF, DOCX), sitemaps, and Q&A. Watermelon supports website and document integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
HappyChat AI integrates with platforms like WordPress, Webflow, Shopify, Wix, and soon with WhatsApp, Messenger, Telegram, and Slack. Watermelon supports a variety of channels, including live chat, Facebook Messenger, WhatsApp, and more, with several integrations planned for early 2024. My AskAI offers integrations with websites and multiple apps such as Zendesk, Intercom, HubSpot, Slack, Teams, and several others, providing extensive connectivity options.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, while Watermelon and My AskAI are not. Support varies, with HappyChat AI offering tiered support based on the plan, Watermelon providing comprehensive support including custom onboarding and prompt engineering training, and My AskAI offering web, email, and priority support with video and success manager options in higher plans.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Watermelon specifies GPT-3.5 for Premium and GPT-4o for Business and Enterprise plans. My AskAI leverages GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.
API access is available across all three platforms, enabling integration with other systems and customization based on specific business needs.
HappyChat AI, Watermelon, and My AskAI each offer robust AI customer support solutions with varying features, pricing, and capabilities. My AskAI stands out with its extensive integrations, AI email assistant, and competitive pricing, making it a compelling choice for businesses looking for comprehensive and flexible AI customer support tools.
