HappyChat AI and Voiceflow are both AI customer support tools designed to deflect support tickets, streamlining customer service operations. HappyChat AI offers a tiered pricing model with plans ranging from a free option for 50 messages per month to an enterprise plan costing $399 per month for 50,000 messages. The cost per 1,000 tickets or chats is $24. Key features include analytics and insights, as well as email lead capture, but it does not support human handover or AI email assistance.
Voiceflow, on the other hand, has a different pricing structure with the cost per 1,000 tickets or chats being price on application (POA). Its usage tiers range from a free sandbox plan with 100,000 monthly AI tokens to a custom-priced enterprise plan with unlimited tokens. Similar to HappyChat AI, Voiceflow provides analytics and insights, as well as email lead capture, but it also lacks human handover and AI email assistance capabilities. Voiceflow's pricing plans start with a free sandbox option and go up to $625 per month for the Teams plan, with a custom pricing option for enterprise needs.
Overall, HappyChat AI offers a more straightforward and affordable pricing model for smaller-scale operations, while Voiceflow provides more flexibility in usage and scalability, making it potentially more suitable for larger enterprises with higher support ticket volumes.
| Feature | HappyChat AI | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | Yes | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Voiceflow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans, catering to different business needs.
All three platforms—HappyChat AI, Voiceflow, and My AskAI—offer AI customer support features. However, My AskAI also provides AI features specifically designed for support agents, setting it apart from Voiceflow, which lacks this capability, and HappyChat AI, which has yet to confirm this feature.
HappyChat AI offers a range of pricing plans from a free tier to an enterprise plan at $399 per month. Voiceflow's plans start with a free sandbox option and go up to custom-priced enterprise solutions. My AskAI’s pricing begins at $60 for the Essentials plan, with a 30-day free trial available on all plans, requiring no credit card.
When comparing the cost per 1,000 tickets or chats, HappyChat AI charges $24, while My AskAI is higher at $99. Voiceflow offers this feature at a price on application (POA), making direct comparison difficult.
HappyChat AI and Voiceflow provide various usage tiers based on messages or AI tokens. HappyChat AI’s tiers range from 50 messages per month for free users to 50,000 messages for enterprise users. Voiceflow offers up to unlimited tokens for enterprise users. My AskAI offers 200 to unlimited conversations per month, with a charge of $0.10 per conversation beyond the limit.
Human handover is a critical feature for seamless customer support. My AskAI supports human handover, unlike HappyChat AI and Voiceflow, which do not offer this feature.
All three platforms—HappyChat AI, Voiceflow, and My AskAI—provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI includes an AI email assistant, a feature not available in either HappyChat AI or Voiceflow, enhancing its utility for comprehensive customer support.
All three platforms support email lead capture, enabling businesses to gather customer information effectively.
My AskAI offers unlimited webpages and documents across all its plans, updated automatically. In contrast, HappyChat AI and Voiceflow have defined limits based on the pricing tier, with HappyChat AI offering up to 10,000 source pages and Voiceflow providing unlimited sources only at the enterprise level.
HappyChat AI and Voiceflow offer multiple chatbots or agents based on the pricing tier, whereas My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited for the Enterprise plan.
None of the three platforms offer a hosted help center feature, focusing instead on chatbot and AI-driven support.
Voiceflow includes a chatbot flow builder, which is absent in both HappyChat AI and My AskAI, potentially offering more customization in conversation flows.
My AskAI supports a wide range of integrations, including websites, various file types, and third-party platforms like Google Drive, Notion, and Salesforce. HappyChat AI and Voiceflow also offer integrations but with fewer options compared to My AskAI.
My AskAI integrates with numerous end-user platforms such as Zendesk, Intercom, Slack, and various social media channels via Intercom/Zendesk. HappyChat AI and Voiceflow also offer integrations with popular platforms but with fewer options.
All three platforms are GDPR compliant. However, only HappyChat AI and Voiceflow are SOC-2 compliant. Support varies, with My AskAI offering priority support and success manager options for enterprise users, providing a higher level of customer service compared to its competitors.
My AskAI utilizes advanced AI models like GPT-4o, Claude, and Gemini, while HappyChat AI primarily uses GPT-3 and GPT-4, and Voiceflow supports all large language models (LLMs) at higher pricing tiers.
All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and applications seamlessly.
In summary, while each platform offers robust AI customer support features, My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and advanced AI models. The availability of a 30-day free trial without requiring a credit card further enhances its appeal for businesses looking to explore its capabilities.
