AI customer support features comparison: HappyChat AI vs Userlike

Introduction

HappyChat AI, Userlike, and My AskAI are AI customer support tools designed to reduce the burden on human support agents by automating responses and deflecting support tickets. Each platform offers a variety of features and pricing plans, catering to different business needs.

AI Customer Support Features

All three platforms—HappyChat AI, Userlike, and My AskAI—provide AI customer support features. However, My AskAI also offers AI features specifically designed for support agents, setting it apart from Userlike, which does not offer this capability. HappyChat AI's offering in this area is yet to be confirmed.

Pricing Plans

HappyChat AI offers a range of pricing plans starting from a free tier up to an enterprise plan costing $399 per month. Userlike also provides a free tier, with paid plans ranging from $130 to $350 per month, plus additional costs for features like WhatsApp campaigns and extra users. My AskAI's plans start at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly. HappyChat AI charges $24, while My AskAI charges $99. Userlike's pricing for this metric is available upon request (POA).

Usage Tiers

HappyChat AI's usage tiers range from 50 messages per month on the free plan to 50,000 messages on the enterprise plan. Userlike offers unlimited conversations across all its plans. My AskAI provides 200 to 1,000 conversations per month, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in HappyChat AI and Userlike.

Conversation Analytics/Insights

All three platforms—HappyChat AI, Userlike, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in HappyChat AI and Userlike. This can be particularly useful for automating email responses and managing email queries more efficiently.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information through email interactions.

Content Limits

HappyChat AI has defined content limits based on the pricing tier, ranging from 20 to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information regarding content limits.

Number of Chatbots/Agents

HappyChat AI offers a varying number of chatbots based on the plan, from 1 chatbot on the free plan to 50 chatbots on the enterprise plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots/agents.

Hosted Help Centre

None of the three platforms—HappyChat AI, Userlike, or My AskAI—offer a hosted help center as part of their features.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, enabling businesses to customize conversation flows. This feature is not available in HappyChat AI and My AskAI.

Integrations (Content/Knowledge)

My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and platforms like Google Drive, Notion, and Zendesk. HappyChat AI and Userlike offer more limited integrations, focusing primarily on websites and basic file types.

Integrations (End Users)

My AskAI provides extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, and Slack. HappyChat AI and Userlike also offer integrations with various platforms, but My AskAI's list is more comprehensive.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, whereas Userlike and My AskAI are not. In terms of support, My AskAI offers web, email, and video support, with priority and success manager options on higher plans. HappyChat AI provides chat and email support, with priority support and account managers for higher tiers. Userlike's support includes GPT-4 assistance and professional onboarding for higher plans.

AI Models Available

My AskAI uses GPT-4o across all plans, with additional options like Claude and Gemini for enterprise users. HappyChat AI uses GPT-3 for most plans, with GPT-4 available for higher tiers. Userlike specifies GPT-4 for higher plans but does not detail models for lower tiers.

API Access

All three platforms—HappyChat AI, Userlike, and My AskAI—offer API access, allowing businesses to integrate the AI capabilities into their existing systems.

Conclusion

Each platform has its strengths, but My AskAI offers unique features like AI support for agents, an AI email assistant, and extensive integrations, making it a compelling option for businesses looking to enhance their customer support capabilities.