HappyChat AI and Userlike are AI customer support tools designed to deflect support tickets by automating customer interactions. HappyChat AI offers a tiered pricing structure based on the number of messages, starting from a free plan for up to 50 messages per month and scaling up to an enterprise plan for $399 per month covering 50,000 messages. The service includes analytics and insights, and email lead capture, but does not support human handover or an AI email assistant. Pricing for 1,000 tickets or chats is set at $24.
Userlike, on the other hand, provides unlimited conversations across its pricing tiers, which range from a free plan to a custom-priced Flex plan. Additional services such as WhatsApp campaigns and extra user slots have specified costs, but the price per 1,000 tickets or chats is determined on a per-order basis (POA). Similar to HappyChat AI, Userlike includes analytics, insights, and email lead capture, but lacks human handover and an AI email assistant. Userlike's plans start at $0 per month for the free tier and go up to $350 per month for the Corporate plan, with a customizable Flex plan for larger needs.
In summary, HappyChat AI and Userlike both provide robust AI-driven customer support solutions with varying pricing models and features. HappyChat AI focuses on a message-based tier system with clearly defined costs, while Userlike offers unlimited conversations with additional costs for specific services and custom pricing for large-scale operations. Both platforms offer analytics and email lead capture capabilities but do not support human handover or AI email assistants.
| Feature | HappyChat AI | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | No | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | POA | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Userlike, and My AskAI are AI customer support tools designed to reduce the burden on human support agents by automating responses and deflecting support tickets. Each platform offers a variety of features and pricing plans, catering to different business needs.
All three platforms—HappyChat AI, Userlike, and My AskAI—provide AI customer support features. However, My AskAI also offers AI features specifically designed for support agents, setting it apart from Userlike, which does not offer this capability. HappyChat AI's offering in this area is yet to be confirmed.
HappyChat AI offers a range of pricing plans starting from a free tier up to an enterprise plan costing $399 per month. Userlike also provides a free tier, with paid plans ranging from $130 to $350 per month, plus additional costs for features like WhatsApp campaigns and extra users. My AskAI's plans start at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly. HappyChat AI charges $24, while My AskAI charges $99. Userlike's pricing for this metric is available upon request (POA).
HappyChat AI's usage tiers range from 50 messages per month on the free plan to 50,000 messages on the enterprise plan. Userlike offers unlimited conversations across all its plans. My AskAI provides 200 to 1,000 conversations per month, with an additional cost of $0.10 per conversation beyond these limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in HappyChat AI and Userlike.
All three platforms—HappyChat AI, Userlike, and My AskAI—offer conversation analytics and insights, helping businesses understand and improve customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in HappyChat AI and Userlike. This can be particularly useful for automating email responses and managing email queries more efficiently.
All three platforms support email lead capture, allowing businesses to gather potential customer information through email interactions.
HappyChat AI has defined content limits based on the pricing tier, ranging from 20 to 10,000 source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not provide specific information regarding content limits.
HappyChat AI offers a varying number of chatbots based on the plan, from 1 chatbot on the free plan to 50 chatbots on the enterprise plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots/agents.
None of the three platforms—HappyChat AI, Userlike, or My AskAI—offer a hosted help center as part of their features.
Userlike includes a chatbot flow builder, enabling businesses to customize conversation flows. This feature is not available in HappyChat AI and My AskAI.
My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and platforms like Google Drive, Notion, and Zendesk. HappyChat A
