HappyChat AI and Userdesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Both platforms offer a range of usage tiers and pricing plans to cater to different business needs. HappyChat AI provides a free tier with up to 50 messages per month and scales up to an Enterprise Plan allowing 50,000 messages per month. In comparison, Userdesk offers a free tier with 30 AI messages per month and extends to an Enterprise Plan with 100,000 messages per month. The pricing for both platforms is identical at $24 per 1,000 tickets or chats.
Both HappyChat AI and Userdesk come with email lead capture capabilities, although neither supports human handover or AI email assistants. HappyChat AI includes analytics and insights features, which Userdesk lacks. However, Userdesk offers an option to remove the "Powered by Userdesk" branding for an additional $39 per month, a feature not mentioned for HappyChat AI. The monthly pricing plans for both start at $0 for the free tier, $19 for the starter or hobby tier, $49 for the growth tier, and $99 for the pro tier. The enterprise plans differ slightly, with HappyChat AI priced at $399 per month and Userdesk at $499 per month.
| Feature | HappyChat AI | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | TBC | TBC | Yes |
| Price Plans | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $24 | $24 | $99 |
| Usage Tiers | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | HappyChat AI pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | Yes | No | No |
| Support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
HappyChat AI, Userdesk, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and handling customer queries. Each platform offers unique features and pricing plans tailored to different business needs. Below, we compare their key features, pricing, and capabilities to help you understand their positions in the market.
All three platforms—HappyChat AI, Userdesk, and My AskAI—offer comprehensive AI customer support features. However, My AskAI stands out by also providing AI features specifically designed to assist support agents, which is not confirmed for HappyChat AI and Userdesk.
HappyChat AI and Userdesk offer a range of pricing plans, starting from free tiers to more comprehensive enterprise options. HappyChat AI's plans range from $0 to $399 per month, while Userdesk's plans range from $0 to $499 per month. My AskAI, on the other hand, offers plans starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.
The cost for handling 1,000 tickets or chats is $24 for both HappyChat AI and Userdesk. My AskAI charges a higher rate of $99 per 1,000 tickets or chats, reflecting potentially more advanced or premium AI capabilities.
HappyChat AI and Userdesk provide different usage tiers based on the number of messages or conversations. HappyChat AI's tiers range from 50 messages per month in the free plan to 50,000 messages per month in the enterprise plan. Userdesk offers tiers from 30 AI messages per month in the free plan to 100,000 AI messages per month in the enterprise plan. My AskAI's usage tiers are based on conversations, ranging from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI offers a human handover feature, allowing seamless transition from AI to human support when needed. This feature is not available in either HappyChat AI or Userdesk.
Both HappyChat AI and My AskAI provide conversation analytics and insights, which can be crucial for improving customer support strategies. Userdesk does not offer this feature.
My AskAI includes an AI email assistant feature, which is absent in both HappyChat AI and Userdesk. This can be particularly useful for managing email communications efficiently.
All three platforms—HappyChat AI, Userdesk, and My AskAI—offer email lead capture capabilities, helping businesses gather potential customer information.
HappyChat AI and Userdesk impose limits on the amount of content that can be used for training the AI. HappyChat AI's limits range from 20 source pages in the free plan to 10,000 source pages in the enterprise plan. Userdesk's limits range from 50,000 training words in the free plan to 50,000,000 training words in the enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility.
HappyChat AI and Userdesk offer varying numbers of chatbots or agents based on the plan. HappyChat AI ranges from 1 chatbot in the free plan to 50 chatbots in the enterprise plan. Userdesk ranges from 1 chatbot in the free plan to 50 chatbots in the enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
HappyChat AI and Userdesk offer a range of integrations for content and end-user platforms. HappyChat AI integrates with websites, files, and sitemaps, while Userdesk integrates with websites, files, Notion pages, and sitemaps. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more. For end-user platforms, My AskAI integrates with a wide array of tools, including Zendesk, Intercom, HubSpot, Slack, Teams, and others, providing extensive connectivity.
All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant, while Userdesk and My AskAI are not. In terms of support, HappyChat AI offers varying levels of support based on the pricing plan, while Userdesk does not specify its support options. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and additional Slack and success manager support for the Enterprise plan.
HappyChat AI uses GPT-3 and GPT-4 models depending on the plan. Userdesk employs GPT-3.5 and GPT-4 models across its plans. My AskAI utilizes GPT-4o for the Essentials and Pro plans, and offers a choice of GPT-4o, Claude, or Gemini for the Enterprise plan, providing advanced AI options.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional AI features for support agents, human handover capabilities, AI email assistant, unlimited content limits, and extensive integrations. These features position My AskAI as a comprehensive solution for businesses seeking advanced AI customer support capabilities.
